Assistant Chief Concierge

InterContinental® Singapore Robertson Quay; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

InterContinental Singapore Robertson Quay is seeking an Assistant Chief Concierge to be the heart of our guests' first impressions and storyteller of their stay. You will lead the Concierge team, delivering memorable experiences from arrival onward with warmth and precision.

As a trusted brand ambassador, you will mentor, train, and engage the team, building a culture of excellence that reflects the soul of our hotel and enhances every guest journey.

Responsibilities

• Foster an engaged, collaborative, and high performing Concierge and Bell Services team by clearly communicating daily priorities, service expectations, and long-term objectives
• Supervise and lead the Concierge and bell team, ensuring all colleagues deliver prompt service, professional attention, and personal recognition that enhances the guest journey
• Take full ownership of the lobby

Job description

WHAT IS THE JOB

As Assistant Chief Concierge, you are the heart of our guests' first impressions and the storyteller of their stay. You will lead the Concierge team in delivering genuinely memorable experiences from the moment our guests arrive. Your role is to ensure every request, enquiry, and interaction is met with warmth, precision, and a deep understanding of what exceptional service means. As a trusted brand ambassador, you will cultivate strong relationships with both internal colleagues and external partners to anticipate needs and create seamless, enriching guest journeys. Just as important as the guest experience is the culture you build within your team - through mentorship, training and engagement, you will inspire a group that consistently delivers excellence, reflecting the soul of our hotel.

YOUR DAY TO DAY

People

• Foster an engaged, collaborative, and high performing Concierge and Bell Services team by clearly communicating daily priorities, service expectations, and long-term objectives

• Supervise and lead the Concierge and bell team, ensuring all colleagues deliver prompt service, professional attention, and personal recognition that enhances the guest journey.

• Take full ownership of the lobby