Asia Regional Account & Trade Growth Lead

Hapag-Lloyd AG; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hapag-Lloyd AG in Singapore seeks an Account Manager / Commercial Trade Lead Support for the Global NVO Program Region Asia. You will develop and execute commercial strategies for Global NVO customers across Asia, build strategic partnerships and drive sustainable growth while delivering outstanding customer experience in line with Strategy 2030.

In this regional role you will provide commercial and administrative support to the Commercial Trade Lead, coordinate with Trade Management and Area

Qualifications

• Minimum 5 years' experience in liner shipping, logistics or freight forwarding with focus on Key Account Management, Sales or Commercial Management.
• Proven experience managing strategic customer relationships in a multinational environment.
• Strong commercial acumen and customer-centric mindset.
• Excellent negotiation, communication and influencing skills.
• Strong analytical capabilities with ability to translate data into commercial actions.
• Experience working within cross-functional and matrix organizations.
• High level of ownership, accountability and self-motivation.
• Excellent organizational and project management skills.
• Fluent English; additional Asian languages are considered an advantage.

Responsibilities

• Customer Relationship Management & Commercial Growth: Manage an assigned portfolio of Global NVO customers across Region Asia; Build long-term strategic partnerships; Identify growth opportunities and develop commercial action plans; Drive customer retention and portfolio growth; Conduct regular customer business reviews; Act as regional commercial representative; Translate global customer agreements into regional implementation; Coordinate activities across Asia Area & Country Organizations; Ensure commitments are executed; Support strategic tender preparation and negotiations; Coordinate implementation of new customer business, products and initiatives.
• Commercial Trade & Capacity Steering: Support the Commercial Trade Lead in steering of assigned trades; Partner with local teams to optimize customer allocation and cargo flow; Balance customer requirements with capacity; Support Push & Pull activities; Provide market input; Support trade strategies and capacity optimization; Provide commercial and administrative support; Prepare and consolidate customer, trade, pricing data; Coordinate follow-up actions.
• Operational Escalations & Customer Allocation Optimization: Support handling escalations; Monitor booking patterns, allocation utilization and capacity risks; Coordinate with teams to address challenges; Support optimization of allocations in line with contracts.
• Commercial Performance, Customer Excellence & Business Planning: Support outstanding customer experience; Monitor KPIs, identify risks and opportunities; Support forecasts, reviews and reporting with timely data.

Skills

Account management

Commercial growth

Negotiation

Analytical

Cross-functional

Job description

Hapag-Lloyd AG in Singapore seeks an Account Manager / Commercial Trade Lead Support for the Global NVO Program Region Asia. You will develop and execute commercial strategies for Global NVO customers across Asia, build strategic partnerships and drive sustainable growth while delivering outstanding customer experience in line with Strategy 2030.

In this regional role you will provide commercial and administrative support to the Commercial Trade Lead, coordinate with Trade Management and Area