Area General Manager, GWS Local

CBRE Asia Pacific; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

CBRE Asia Pacific is seeking an Area General Manager in Singapore to lead a portfolio of accounts, drive P&L performance, QHSE compliance and client satisfaction. You will recruit, coach and mentor Contract Managers, deploy local operating models and ensure service excellence.

You’ll work with regional leaders to grow the business, manage expectations, and foster a high-engagement culture aligned with CBRE’s values.

Qualifications

• Bachelor's degree required with minimum 10 years of facilities management/building services experience.
• Proven track record in management and leadership roles.
• Strong written and verbal communication skills.
• Advanced financial terms knowledge and profitability impact.
• Ability to lead meetings, present to groups, and influence negotiations.
• Ability to develop talent and succession plans.

Responsibilities

• Provide leadership and guidance to direct reports across contracts.
• Ensure optimal resource levels and cost control while service excellence.
• Collaborate with operations leaders to drive business development and team culture.
• Share best practices across portfolio and with peers.
• Oversee recruitment, onboarding and professional development of Contract Managers.
• Foster learning and succession planning across contracts.
• Ensure training is delivered and staff are competent.
• Drive employee engagement through recognition and rewards.

Skills

Leadership

P&L management

Stakeholder management

Communication

Analytical skills

Education

Bachelor's Degree

Job description

Job ID

294087

Posted

31-Aug-2026

Role type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management, Health and Safety/Environment

Location(s)

Singapore - Singapore

Job Summary

As a CBRE Area General Manager (AGM), this role will be responsible for the management, development and growth of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded. This includes P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. The AGM is responsible for recruiting, coaching and mentoring Contract Managers within their portfolio.

This role sits within our Local facilities management business where we serve many single-asset and localized portfolio clients. We deliver locally led solutions powered by operational and service excellence, deep expertise in the self-delivery of technical and hard services, and the highest standards of client care.

What You\'ll Do

• Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.
• Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company\'s RISE values and behaviours.
• Share best practice, innovation and expertise across the portfolio and with country and regional peers
• Own the recruitment and selection, process for Contract Managers, ensuring a thorough onboarding process and ensure best practice across team hires.
• Foster a learning environment, with development and succession plans across all contracts.
• Ensure training needs are delivered, employees are fully competent to undertake their roles and can reach their full potential.
• Foster high employee engagement through recognition & reward of team members and celebrating success.

Operations Excellence

• Ensure appropriate contract review, audit and governance regimes exist to meet regulatory, policy and contractual commitments to deliver the highest standards of service to customers, this includes informal and formal meetings (monthly, quarterly, annual) and measurement of client satisfaction
• Promote a "safety first" culture, driving proactive QHSE management and innovation.
• Ensure all required elements and resourcing of the Local Operating Model are in place across the portfolio, with accountability for successful implementation of the "Non-Negotiables".
• Attend customer sites regularly and deputise for the Contract Manager when necessary.
• Develop and maintain excellent customer relationships, with stakeholders of varying levels.
• Lead the mobilisation of new contracts as they arise, ensuring a smooth Sales to operations handover.

Growth & Retention

• Identify and execute opportunities for the strategic development of customer contracts within portfolio, including the pursuit of organic growth through scope enhancement, extra works and projects.
• Support the sales process through solution development, participation in presentations, hosting visits, and due diligence processes, as necessary.
• Build strong networks internally and externally to support the development of the Business Unit, attraction of talent, engagement of vendors, and the promotion of CBRE in the marketplace.
• Ensure all contracts within portfolio have retention plans in place, with support from senior leaders.

Financial & Commercial

• Full responsibility for portfolio P&L including the development of financial plans for revenue and profit, management of UBR, debt, cost control, and growth, ensuring that targets are met or exceeded.
• Ensure business policies and processes are effectively communicated and implemented across contracts.
• Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.
• Ensure there is a thorough understanding of customer contracts and agreements, and review purchase orders to ensure financial, contractual, and commercial accuracies.
• Support direct reports with supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of new vendors where required.
• Lead sustainable growth of current portfolio – maximizing extra works and project opportunities on existing contracts.

What You\'ll Need

• Bachelor\'s Degree and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.
• Track record of success in related areas of responsibility. Prior management / team leadership experience.
• Willing to work on any schedule depending on business needs
• Candidates certified under SIFMA will have an added advantage
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Highly accessible and responsive.
• Active listening with the ability to provide constructive feedback to support growth and development. Able to flex leadership style to suit the situation.
• Requires advanced knowledge of financial terms and principles. Conducts advanced financial analysis. Ability to impact business line profitability though successful influencing and negotiation.
• Able to deliver information clearly and confidently. Comfortable leading meetings, presenting to groups or participating in a sales pitch environment.
• Able to recognise and capitalise on business opportunities proactively with minimal direction. Has the ability to analyse information or situations, consider multiple perspectives to make well-reasoned decisions or solutions.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S\'P 500 company headquartered in Dallas, is the world\'s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line

None