Authentication Platforms Production Support Analyst (Authentication and Mobile Security)

Citi; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citi is seeking an Apps Sup Tech Lead Analyst in Singapore to guide cross-functional teams in delivering robust applications support. The role requires deep technical expertise, strategic thinking, and strong leadership to influence architecture and security considerations across projects.

You will partner with product owners and engineers to define enhancements and ensure compliant, reliable operations. The position emphasizes hands-on Unix administration, advanced problem-solving, and

Qualifications

• 6-10 years of experience in technology or applications support.
• Strong problem-solving and strategic thinking abilities.
• Demonstrated leadership, interpersonal and relationship-building skills.
• Service-oriented attitude and ability to work in a fast-paced environment.
• Experience leading requirements gathering for large development projects.
• Hands-on administration and troubleshooting with Unix-based systems.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions and define enhancements; analyze and implement solutions.
• Provide expert knowledge in apps support with an advanced understanding of principles.
• Define system scope, objectives for complex enhancements and document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to document system impacts and support needs.
• Assess implications of technology applications to the current environment; identify risks and security issues; propose mitigations.
• Act as advisor or coach to junior analysts and allocate work; deliver in-depth analysis and creative solutions.

Skills

Leadership

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree

Master’s degree preferred

Tools

Linux (Red Hat)

Tivoli

AutoSys

ServiceNow

AppDynamics

WebLogic

WebSphere

Job description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
• Hands-on administration and troubleshooting experience with Linux (Red Hat) or other Unix-based platforms.
• Exposure to identity, multifactor authentication and privileged access tools such as Cisco ISE, Safeword Premier Access and End to End encryption technologies.
• Familiarity with operations and monitoring tools including Tivoli, AutoSys, ServiceNow and AppDynamics, as well as web or application servers such as Apache, IIS, WebLogic or WebSphere.
• Relevant certifications such as CISSP, CISM, CRISC, ITIL or AWS, Azure or GCP cloud certifications, along with familiarity with information security governance frameworks.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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