Application Support Senior Analyst - FX, Assistant Vice President

Citi; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

Citi is seeking an eFX Application Support Senior Analyst in Singapore. You will play a pivotal role in running and maintaining the production environment for Citi’s FX-related applications, enabling traders to service clients with confidence.

The role involves working with Application Tech, Infrastructure, and Business Product Owners across regions and growing with Citi's technology network. You will develop broad technical and soft skills, gain exposure to advanced FX technologies, and have

Qualifikationen

• 5–8 years of experience in an Application Support role.
• Experience in a Production Support environment is essential.
• Willingness and ability to learn new technologies - SQL and Linux.
• Experience installing, configuring, and supporting business applications.
• Knowledge of Problem Management Tools.

Aufgaben

• Manage, maintain, and support Citi applications and their operating environments.
• Perform start-of-day checks, monitoring, regional handovers, and risk reconciliations.
• Develop and maintain technical support documentation for the team.
• Collaborate with development and production support teams to prioritise bug fixes.

Kenntnisse

Application Support

Strong problem-solving

Stakeholder communication

Problem Management

Fast-paced environment adaptability

Ausbildung

Bachelor's degree

Tools

SQL

Linux

Jobbeschreibung

Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.

Why Citi?

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture, and technology to support you.

About The Team

Our Production Management team provides critical business and technical support to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Role Overview

As an eFX Application Support Senior Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our traders to confidently service our clients.

Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams, and Business Product Owners.

This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

Responsibilities

• Manage, maintain, and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
• Perform start of day checks, continuous monitoring, regional handovers, and same day risk reconciliations.
• Develop and maintain technical support documentation to support team members and wider technology teams.
• Identify ways to maximise the potential of the applications used.
• Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Participate in application releases from development, testing, and deployment into the production environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 5-8 years experience in an Application Support role.
• Experience in a Production Support role/environment is essential
• Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
• Experience installing, configuring, and/or supporting business applications
• Knowledge and experience of Problem Management Tools.
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
• Experience working in a fast‑paced environment whilst demonstrating practical problem solving and strategic thinking skills.

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.