Application Support Specialist (Payments)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Smart IMS Inc is hiring an experienced Application Support Specialist (Payments) in Singapore to join a leading global investment bank’s real-time payments platforms. You will own L2 production support, perform health checks, and automate BAU tasks within a 24x7 shift model.

Responsibilities include incident management, server patching, outage window planning, and deep technical ownership across Unix/Windows, databases, and middleware like JDBC, XML, JSON, RabbitMQ, and MuleSoft.

Qualifications

• 7+ years in production or release support, ITIL or related.
• Experience supporting high-availability, transaction-driven systems.
• Proven ability to manage real-time incidents in a 24/7 environment.
• Knowledge of JDBC, XML, JSON, RabbitMQ, MQ & MuleSoft.
• Strong Unix/Windows OS skills and scripting.
• Experience with Oracle/DB2/PLSQL queries.

Responsibilities

• Role responsible for L2 Application Real time Payments Production Support (Payment Support) within the Corporate Banking domain.
• Day to day production support of applications, health checks, and automation for BAU tasks.
• Server OS patches for vulnerability fixes. Mythos patches every week, identify right outage window for 24x7 active -passive apps.
• Role operates in a 24x7 support model, including shift work, weekends, and public holidays.
• This role is a senior individual contributor position with deep technical and operational ownership and does not include people management responsibilities.
• Finacle product knowledge will be best, payment functional knowledge, Sanctions, warehouse payments, various regulatory cut off knowledge is additional help.

Skills

Production support

Real-time payments

Incident management

ITIL

Scripting

Unix / Windows

SQL queries

Monitoring tools

Root cause analysis

Tools

JDBC

XML

JSON

RabbitMQ

MuleSoft

Oracle DB

SQL/PLSQL

Unix

Windows

Monitoring tools

Job description

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Application Support Specialist (Payments) for our client in Singapore which is a leading global investment bank.

This role is Application Support for Global Banking Real Time Payments Applications - primary responsibilities are identification and resolution of production incidents.

Responsibilities:

• Role responsible for L2 Application Real time Payments Production Support (Payment Support) within the Corporate Banking domain.
• Day to day production support of applications, health checks, and automation for BAU tasks.
• Server OS patches for vulnerability fixes. Mythos patches every week, identify right outage window for 24x7 active -passive apps.
• Role operates in a 24x7 support model, including shift work, weekends, and public holidays.
• This role is a senior individual contributor position with deep technical and operational ownership and does not include people management responsibilities.
• Finacle product knowledge will be best, payment functional knowledge, Sanctions, warehouse payments, various regulatory cut off knowledge is additional help.

Required Qualifications

• 7+ years of relevant IT experience i.e., Production or Release Support, ITIL, Technical Implementations, or equivalent
• Experience supporting high-availability, transaction-driven systems, preferably in payments, channels, or payment orchestration platforms
• Proven experience managing real-time production incidents and high-severity outages in a 24/7 environment
• Proven knowledge in some/all the following: JDBC, XML, JSON, Rabbit-MQ, XML, JDBC, MQ Micro Services & MuleSoft.
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.
• Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.
• Experience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Desired Skills:

• Experience supporting Payments & Settlement systems, including APAC payment rails (RTGS, real-time, domestic/global payments).
• End-to-end exposure to Production Shared Services, including service analytics, monitoring governance, and capacity/availability management.
• Experience acting as a senior escalation point for critical, cross-functional production incidents.
• Recognized as a subject matter expert (SME), providing guidance and thought leadership without direct people management responsibility.