Consultant

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking a Consultant to provide L2 production support for CashManagement and International Payment applications. Candidates must possess a Bachelor's degree in Information Technology and have 10-13 years of relevant experience.

The role includes investigating production incidents, coordinating with teams, and ensuring application health. Strong expertise in Java, Oracle PL/SQL, and Unix/Linux is essential, alongside troubleshooting and stakeholder management skills.

Qualifications

• 10-13 years of experience in application support.
• Experience in banking or financial services environments.
• Ability to troubleshoot complex production issues.
• Knowledge of ITIL Incident, Problem, and Change Management.

Responsibilities

• Provide L2 production support for applications.
• Investigate, troubleshoot, and resolve production incidents.
• Coordinate with teams for issue resolution.
• Monitor application health and perform preventive maintenance.

Skills

Application Production Support

Troubleshooting

JAVA/J2EE

Oracle PL/SQL

Unix/Linux

WebSphere

Stakeholder Management

Education

Bachelor's degree in Information Technology or related discipline

Tools

ServiceNow

Mainframe technologies

Job description

Job Title: Consultant

We are seeking a Consultant to provide support for applications.

Key Responsibilities

• Provide L2 production support for CashManagement and International Payment applications
• Investigate, troubleshoot, and resolveproduction incidents within SLA timelines.
• Perform root cause analysis and drive permanent fixes through problem management processes.
• Coordinate with regional and global teams for issue resolution and releases.
• Support application releases, change management, disaster recovery, and business continuity activities and ITSecurity activities e.g. health checks after security patches..
• Monitor application health, perform preventive maintenance, and implement proactive measures to improve system stability.
• Maintain operational documentation, contribute to knowledge sharing, and drive continuous improvement initiatives.

Job Requirements

• Must have Bachelor's degree in InformationTechnology, or a related discipline.
• Must have 10 – 13 years of experience inapplication support. Overall not more than 13 years of experience.
• Strong experience in Application ProductionSupport within banking or financial services environments.
• Must have L2 Support Production Supportexperience
• Hands-on expertise in JAVA/J2EE, Oracle PL/SQL,Unix/Linux, and application troubleshooting.
• Experience with WebSphere, Tomcat, JBoss, IBMMQ, Mainframe technologies, and ServiceNow.
• Experience in International Payments and CashManagement systems. local clearing systems, and accounting concepts aremandatory
• Ability to independently troubleshoot andresolve complex production issues is required
• Working knowledge of ITIL Incident, Problem,and Change Management processes.
• Excellent analytical, communication,stakeholder management, and problem-solving skills, with the ability to workindependently and support weekend/holiday activities when required.