Application/Production Support/Technical operations

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Rapsys Technologies Pte Ltd in Singapore is seeking an experienced Application/Production Support/Technical Operations professional to ensure seamless application performance and user satisfaction.

The role involves 5+ years of experience, AWS/cloud-native expertise, and support across digital platforms, ecommerce, and mobile apps. You will work from our Singapore office on a 24x7 on-call basis, focusing on incident response and operational excellence.

Qualifications

• 5+ years in Application/Production Support, TechOps or related roles.
• Strong knowledge of AWS cloud services and operational support.
• Understanding of cloud-native application architecture.
• Experience supporting digital platforms, ecommerce, customer-facing web and mobile apps.
• Familiarity with CDN technologies and content delivery architecture.
• Experience with monitoring/observability platforms (Datadog, New Relic, Dynatrace, AppDynamics, Grafana, CloudWatch).
• APIs, microservices, web services, and system integrations knowledge.
• Experience with ticketing/ITSM tools (Jira Service Management, ServiceNow).
• Incidents, problems, and change management processes.

Responsibilities

• Senior L1/L2 Support Engineer responsible for incident response and operational support.
• Maintain application performance and reliability across digital platforms.
• Collaborate with internal teams and vendors across time zones for on-call deployments.
• Monitor, diagnose, and resolve production incidents with root-cause analysis.

Skills

Application Support

Production Support

TechOps

AWS

Cloud-native

APIs

Microservices

Web services

Incident management

Jira Service Management

ServiceNow

Log analysis

Monitoring & observability

Tools

Datadog

New Relic

Dynatrace

AppDynamics

Grafana

CloudWatch

Elasticsearch

Kibana

Splunk

Job description

We're Hiring: Application/Production Support/Technical Operations!

We are looking for an experienced Application/Production Support/Technical Operations professional to join our team in Singapore. The ideal candidate will bring at least 5 years of experience in technical operations and support, ensuring seamless application performance and user satisfaction.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Application/Production Support/Technical Operations

What You’ll Do

Senior L1 /L2 Support Engineer

Required Skills & Experience

Technical Skills

• 5+ years of experience in ApplicationSupport, Production Support, Technical Operations,TechOps, or related roles.
• Strong knowledge of AWS cloud services andoperational support.
• Good understanding of cloud-nativeapplication architecture.
• Experience supporting:
  • Digital platforms
  • E-commerce systems
  • Customer-facing web applications
  • Mobile applications
• Knowledge of CDN technologies and contentdelivery architecture.
• Experience with monitoring and observabilityplatforms such as:
  • Datadog
  • New Relic
  • Dynatrace
  • AppDynamics
  • Grafana
  • CloudWatch
• Familiarity with APM (Application PerformanceMonitoring) concepts.
• Understanding of SRE principles andoperational best practices.
• Strong knowledge of:
  • APIs
  • Microservices
  • Web services
  • System integrations
  • Authentication and authorization flows
• Experience using ticketing and ITSM platforms(Jira Service Management, ServiceNow, etc.).

• Understanding of Incident, Problem, and ChangeManagement processes.
• Familiaritywith log analysis tools such asElasticsearch, Kibana, Splunk, or CloudWatchLogs.

Soft Skills

• Strong troubleshooting and analyticalthinking abilities.
• Naturally curious and investigative, with adesire to understand the full context behindincidents and operational events.
• Excellent problem-solving and root causeanalysis skills.
• Strong ownership mindset and accountability.
• Ability to work independently in a fast-pacedoperational environment.
• Good communication and stakeholder managementskills.
• Ability to remain calm and methodical duringhigh-severity incidents.
• Strong documentation and knowledge-sharingpractices.
• Continuousimprovement mindset with a focus on automation and operational efficiency.

Good to Have Skills

• Knowledge of WeChat Mini Program ecosystem andintegrations.
• Experience supporting SAP Commerce, AdobeExperience Manager (AEM), Magento,Shopify, or similar e-commerce platforms.
• Basic scripting skills (Python, Shell, Bash,PowerShell).
• Experience with API Gateway and event-drivenarchitectures.
• AWS Certifications (Cloud Practitioner,Solutions Architect Associate, SysOps Administrator).
• ITIL Foundation certification.
• Experience supporting payment gateways anddigital commerce ecosystems.
• Ability to communicate in Mandarin.

Working Conditions

• Participate in a 24x7 support and on-callrotation model.
• Support late-night, weekend, and publicholiday deployments where required.
• Work closely with internal teams, vendors, and stakeholders acrossmultiple time zones.
• Respond to critical production incidentsoutside business hours when necessary.