Apple Pay eCommerce Merchant Specialist (Japan Market)

Apple, Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Apple Inc. is seeking an Apple Pay eCommerce Merchant Specialist in Singapore to initiate and engage with potential e‑commerce merchants, driving Apple Pay acceptance across web and app channels.

The role focuses on enabling best‑in‑class integrations, and collaborating with partners to transform online shopping experiences on Apple’s platforms. The candidate will work cross‑functionally with Business Development, Product, and Operations teams to source, engage, and support merchants through the

Qualifications

• Bachelor degree or 3–5 years of sales or business development experience.
• Japanese language fluency with high English proficiency for Japanese stakeholders.

Responsibilities

• Source new merchant opportunities via emails, outbound calls, or inbound follow‑ups.
• Support merchants through the Apple Pay enablement cycle from discovery to launch.
• Identify key stakeholders and manage end‑to‑end enablement with merchants and payment partners.
• Support post‑launch growth initiatives (UX audits, conversion optimization, anomaly detection).
• Establish and maintain positive merchant relationships and pipeline visibility.
• Onboard merchants with Apple Pay integration in collaboration with Technical Specialists.
• Build and deliver communication strategies to evangelize Apple Pay to merchants.
• Provide updates on account progress and KPI metrics to leadership and teams.
• Maintain merchant contacts and pipeline status in CRM.

Skills

Japanese language proficiency

English proficiency

Sales experience

Business development

Communication skills

Education

Bachelor degree

Tools

CRM software

Job description

Singapore, Singapore Sales and Business Development

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best‑in‑class integration on their digital Channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple’s iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).

Responsibilities

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow‑up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post‑go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in an one‑to‑one or one‑to‑many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

Minimum Qualifications

• Bachelor degree or 3-5 years of sales or business development experience
• Japanese language fluency (reading, writing and speaking) with high English proficiency due to business needs to communicate with Japanese stakeholders

Preferred Qualifications

• Solid understanding of Retail/e-commerce and/or Payment industries a plus
• Has regularly experienced payments using credit cards, Apple Pay, and other payment methods on Japanese merchant apps and websites over the past 1–2 years.
• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Actively listens to and deeply understands the voice of merchants, with the ability to translate their needs and pain points into actionable insights
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Has a genuine interest in improving the overall customer journey within eCom shopping experiences — not limited to Apple Pay — and demonstrates strong attention to detail across the end‑to‑end on‑site experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug‑free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace