APAC Wholesale KYC Operations (WKO) Associate

Next Frontier Capital; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

J.P. Morgan's APAC Wholesale KYC Operations team in Singapore seeks a detail-oriented professional to support onboarding and remediation of client relationships, coordinating with legal, compliance and operations to ensure timely KYC documentation and approvals.

The role emphasizes leveraging AI to enhance the KYC process, managing periodic refresh requests, and driving change across the region while maintaining strong controls and client service.

Qualifications

• Minimum 3 years of relevant experience in KYC / Onboarding functions.
• Working knowledge of KYC/Compliance/AML procedures and standards.
• Knowledge of multiple client types (Corporates, FIs, FinTechs, SPV, Trust, Funds).
• Proficient in Microsoft Office and automation/visualization tools.

Responsibilities

• Manage new business and KYC onboarding, remediation and renewal requests end-to-end.
• Identify process improvements, including leveraging AI for KYC.
• Drive transformation programs and change management.
• Guide clients through KYC requirements and documentation variations.
• Analyze client ownership structures using public sources and documents.
• Ensure onboarding is completed within agreed timeframes.
• Collaborate with Legal, Compliance, Credit and Operations to manage risks and information flow.
• Stay updated on regulatory changes and process updates.
• Support production and management of key management metrics and reporting.
• Initiate and lead regional or global projects.

Skills

KYC Onboarding

AML procedures

Stakeholder management

Communication skills

Excel

Tableau

SharePoint

Automation tools

Education

Bachelor's Degree or equivalent

Tools

Alteryx

Xceptor

Tableau

SharePoint

Excel

Job description

Are you a detail-oriented professional with a passion for Know Your Client (KYC)? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Wholesale KYC Operations (WKO). As a dynamic and driven professional, you will play a pivotal role in the team where you will have an opportunity to elevate your career to the next level.

As an APAC WKO associate within the Commercial and Investment Bank, you partner with Clients, Business, Operations, Credit, Compliance and Legal teams to provide efficient and timely on-boarding of new client relationships to the JPMorgan infrastructure and renewal of existing client relationships. You will be responsible for supporting business requests for KYC Onboarding, Remediation and Renewals. You will need to facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and appropriately documented into the KYC platform. You will also leverage AI to enhance the KYC process.

Job Responsibilities

• Manage new business and KYC periodic refresh requests, liaising with stakeholders such as Business, Clients, and Compliance partners to facilitate the KYC process end-to-end.
• Identify and execute process enhancements and opportunities, including leveraging AI, and provide guidance and support on key process and technology initiatives to the business.
• Drive the transformation program and the department’s change management strategy.
• Act as an SME and due diligence expert to guide clients through KYC requirements and documentation variations to fulfil due diligence standards.
• Conduct in-depth analysis on client ownership structures through publicly available sources (not limited to company registries) or client documentation, seeking additional confirmation or approvals as required.
• Follow up with relevant teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with stakeholders to conduct workload planning, review status of key onboardings, and prioritize open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and elevate key risks/issues in a timely manner to ensure continuity of information flow.
• Stay informed of changes to processes, procedures, and regulations to enable open dialogue with colleagues across the region.
• Support the production and management of key management metrics and reporting.
• Initiate and lead projects supporting the region or the globe.

Required Qualifications, Capabilities, and Skills

• Minimum 3 years of relevant experience in KYC / Onboarding functions
• Bachelor's Degree or equivalent
• Working knowledge of KYC/Compliance/AML procedures and standards is essential
• Knowledge of multiple client types (i.e. Corporates, FIs, FinTechs, SPV, Trust, Funds etc.)
• Strong verbal and written communication skills
• Resilient interpersonal skills, with the ability to partner with internal stakeholders, influencing and negotiating effectively with business, clients and other stakeholders
• Strong time management, organizational, client service and relationship management skills
• Client focused mindset while maintaining a strong controls mindset and focus on quality
• Prior experience of adhering to controls and compliance standards
• Ability to grasp/learn concepts and procedures quickly
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, SharePoint) and automation & visualization tools (Alteryx, Xceptor, Tableau)

Preferred Qualifications, Capabilities, and Skills

• Relevant experience in KYC / Onboarding functions within the banking industry
• Knowledge of financial industry and experience with KYC in Commercial & Investment Banking is preferred

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets across the world. Exciting opportunity to be part of the APAC Wholesales KYC Operations team!