Global Corporate Banking Onboarding APAC Lead

JPMorgan Chase & Co.; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Onboarding Lead, Treasury Products and Services (Asia Pacific) within Global Corporate Bank Onboarding.

You will lead an experienced team responsible for onboarding and implementing Treasury products across the Asia Pacific region, translating business priorities into clear execution and enhancing client experience. You will collaborate with Product, Technology, Sales, Coverage, Compliance and Operations to simplify complexity, strengthen controls, and deliver

Qualifications

• 7 years of experience in financial services with leadership experience in client onboarding, implementation, treasury services, or a closely related operations function
• Demonstrated people leadership with accountability for service quality and professionalism within an operational team
• Proven experience driving material transformation, including process change and/or digital change in an onboarding, implementation, or operations environment
• Strong change management capability, including stakeholder alignment, managing resistance, and delivering sustained adoption across teams and partner functions
• Demonstrated risk management judgment, including identifying, escalating, and resolving issues in line with established risk and control practices
• Strong stakeholder management skills, with the ability to influence, build credibility, and drive outcomes across multiple partner teams
• Strategic execution capability, including translating priorities into measurable deliverables while managing competing demands
• Data and technology literacy, including the ability to interpret operational information, identify insights, and communicate implications clearly
• Continuous improvement mindset, with demonstrated ability to improve productivity, efficiency, and scalability in service delivery
• Project and change delivery experience that supports smooth transitions and timely, successful client onboarding
• Strong presentation skills, with experience communicating procedures, updates, risks, and performance outcomes to clients and stakeholders
• Coaching and mentoring experience, supporting team development and consistent onboarding best practices
• Cybersecurity and anti-fraud awareness, with experience supporting controls that protect client data and onboarding integrity
• Experience using operational metrics to drive performance management, capacity optimization, and continuous improvement

Responsibilities

• Lead the onboarding organization across Asia Pacific, ensuring adherence to established controls and policies
• Set a client-centric tone by managing client and partner expectations throughout onboarding and supporting regional growth priorities
• Drive digital and process transformation initiatives (automation, workflow redesign, straight-through processing) with Technology and Product
• Translate onboarding pain points into an executable roadmap with measurable outcomes and sustained improvements
• Collaborate with Operations, Product Management, Sales, Coverage, compliance teams, Technology, and other partners to streamline onboarding and improve the client experience
• Improve productivity, scalability, and capacity management through operational excellence initiatives across the Asia Pacific onboarding organization
• Use operational data, metrics, and performance insights to identify trends, remove friction, and communicate recommendations that drive business impact
• Lead change initiatives that support evolving business priorities, market expansion opportunities, and long-term organizational growth
• Enable adoption by clarifying what is changing and why, and ensuring training, controls, and governance are updated to sustain improvements
• Partner with regional and global stakeholders to deliver a consistent onboarding experience while balancing client experience, risk management, and efficiency
• Identify business risks early, take ownership of issue resolution, and ensure governance, escalation, and control discipline

Skills

Onboarding leadership

Process transformation

Change management

Risk management judgment

Stakeholder management

Strategic execution

Data literacy

Continuous improvement

Project delivery

Communication/presentation

Job description

Job Information

• Job Identification 210793155
• Job Category Relationship Manager
• Business Unit Commercial & Investment Bank
• Job Schedule Full time

Job Description

Lead a high-visibility onboarding organization that helps clients realize value from Treasury products faster and more safely. In this role, you will shape how we deliver onboarding across Asia Pacific—improving client experience, strengthening risk discipline, and driving meaningful process and digital transformation. You will partner closely with Product, Technology, Sales, Coverage, Compliance, and Operations to simplify complexity and improve outcomes. If you enjoy leading teams through change and building scalable operating models, this is an opportunity to make a lasting impact.

As an Onboarding Lead, Treasury Products and Services (Asia Pacific) in Global Corporate Bank Onboarding within the Commercial and Investment Bank, you lead an experienced team responsible for onboarding and implementing Treasury products and services across the region. You will translate business priorities into clear execution, improve how we onboard clients onto the firm’s banking platform, and raise the bar on client experience, productivity, and scalability. You will use data and sound risk judgment to strengthen controls and deliver consistent outcomes, while creating an inclusive, client-first team culture where people can do their best work.

Job responsibilities

Lead a high-visibility onboarding organization that helps clients realize value from Treasury products faster and more safely. In this role, you will shape how we deliver onboarding across Asia Pacific—improving client experience, strengthening risk discipline, and driving meaningful process and digital transformation. You will partner closely with Product, Technology, Sales, Coverage, Compliance, and Operations to simplify complexity and improve outcomes. If you enjoy leading teams through change and building scalable operating models, this is an opportunity to make a lasting impact.

As an Onboarding Lead, Treasury Products and Services (Asia Pacific) in Global Corporate Bank Onboarding within the Commercial and Investment Bank, you lead an experienced team responsible for onboarding and implementing Treasury products and services across the region. You will translate business priorities into clear execution, improve how we onboard clients onto the firm’s banking platform, and raise the bar on client experience, productivity, and scalability. You will use data and sound risk judgment to strengthen controls and deliver consistent outcomes, while creating an inclusive, client-first team culture where people can do their best work.

• Lead the onboarding team responsible for implementing Treasury products and services across Asia Pacific, ensuring adherence to established controls and policies
• Set a client-centric tone by managing client and partner expectations throughout onboarding and supporting regional growth priorities
• Drive digital and process transformation initiatives (for example, automation, workflow redesign, and straight-through processing) in partnership with Technology and Product
• Translate onboarding pain points into an executable roadmap with measurable outcomes and sustained improvements
• Collaborate with Operations, Product Management, Sales, Coverage, compliance teams, Technology, and other partners to streamline onboarding and improve the client experience
• Improve productivity, scalability, and capacity management through operational excellence initiatives across the Asia Pacific onboarding organization
• Use operational data, metrics, and performance insights to identify trends, remove friction, and communicate recommendations that drive business impact
• Lead change initiatives that support evolving business priorities, market expansion opportunities, and long-term organizational growth
• Enable adoption by clarifying what is changing and why, and ensuring training, controls, and governance are updated to sustain improvements
• Partner with regional and global stakeholders to deliver a consistent onboarding experience while balancing client experience, risk management, and efficiency
• Identify business risks early, take ownership of issue resolution, and ensure appropriate governance, escalation, and control discipline

• 7 years of experience in financial services with leadership experience in client onboarding, implementation, treasury services, or a closely related operations function
• Demonstrated people leadership experience, including accountability for service quality and professionalism within an operational team
• Proven experience driving material transformation, including process change and/or digital change (for example, automation or re-engineering) in an onboarding, implementation, or operations environment
• Strong change management capability, including stakeholder alignment, managing resistance, and delivering sustained adoption across teams and partner functions
• Demonstrated risk management judgment, including identifying, escalating, and resolving issues in line with established risk and control practices
• Strong stakeholder management skills, with the ability to influence, build credibility, and drive outcomes across multiple partner teams
• Strategic execution capability, including translating priorities into measurable deliverables while managing competing demands
• Data and technology literacy, including the ability to interpret operational information, identify insights, and communicate implications clearly
• Continuous improvement mindset, with demonstrated ability to improve productivity, efficiency, and scalability in service delivery

• Project and change delivery experience that supports smooth transitions and timely, successful client onboarding
• Strong presentation skills, with experience communicating procedures, updates, risks, and performance outcomes to clients and stakeholders
• Coaching and mentoring experience, supporting team development and consistent onboarding best practices
• Cybersecurity and anti-fraud awareness, with experience supporting controls that protect client data and onboarding integrity
• Experience using operational metrics to drive performance management, capacity optimization, and continuous improvement

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.