APAC VP, Customer Experience & Quality Leader

Alloy Enterprises; Singapore; On-site; SGD 250,000 - 450,000; Full time

Job summary

Alloy Enterprises in Singapore seeks a VP Customer Experience & Quality – APAC to define and drive the region’s customer experience and quality strategy, oversee quality systems, CX programs, and supplier quality excellence across manufacturing and services. Lead a high‑impact regional quality and CX organization, align with global standards, and ensure compliance with regulatory requirements.

You will partner with regional leadership, commercial teams, and global stakeholders to raise customer

Qualifications

• Bachelor's degree or above in Engineering, Quality Management, Business, or related field.
• 15+ years of experience in quality, customer experience, or related functions, including regional leadership experience.
• Proven track record in leading large, cross-functional teams in a matrix organization.
• Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks.
• Experience in industrial, HVAC, manufacturing, or related industries is highly preferred.
• Analytical, problem-solving, and decision-making capabilities; excellent communication and stakeholder management.

Responsibilities

• Define and implement the APAC customer experience and overall quality strategy aligned with global Quality and regional business objectives.
• Lead and develop a high-performing regional quality and customer experience organization.
• Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management.
• Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales).
• Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights).
• Identify key customer pain points and lead cross-functional improvement initiatives.
• Ensure compliance with applicable quality standards, regulations, and certifications across APAC markets.
• Oversee quality assurance processes, audits, and continuous improvement programs.
• Drive product reliability and quality performance to meet technical specifications and customer expectations.
• Lead root cause analysis and corrective/preventive action programs (CAPA).
• Drive Lean / Six Sigma / continuous improvement initiatives across the region.
• Strengthen quality systems, processes, and digital tools to improve efficiency and transparency.
• Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment.
• Collaborate with global teams to localize best practices for APAC markets.
• Support critical business initiatives such as new product introduction (NPI) and key market expansion.
• Manage high-impact quality and customer issues across the region.
• Establish escalation mechanisms and ensure timely resolution of critical cases.
• Monitor and mitigate operational and reputational risks.

Skills

Leadership

Analytical thinking

Problem solving

Decision making

Communication

Stakeholder management

Mandarin

English fluency

Education

Bachelor's degree or above in Engineering/Quality/Business

Job description

Alloy Enterprises in Singapore seeks a VP Customer Experience & Quality – APAC to define and drive the region’s customer experience and quality strategy, oversee quality systems, CX programs, and supplier quality excellence across manufacturing and services. Lead a high‑impact regional quality and CX organization, align with global standards, and ensure compliance with regulatory requirements.

You will partner with regional leadership, commercial teams, and global stakeholders to raise customer