APAC VP of Quality & Customer Experience

YDU JC Air Cond & Ref Inc.- Dubai; Singapore; On-site; SGD 150,000 - 250,000; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Vice President of Quality for the APAC region. This strategic leadership role focuses on defining and driving the overall customer experience and quality strategy. Responsibilities include overseeing quality systems, leading cross-functional initiatives, and enhancing compliance with industry standards. The ideal candidate has over 12 years of experience, strong analytical and problem-solving skills, and a deep understanding of customer experience frameworks. Fluency in English is required, and proficiency in Mandarin is a plus.

Qualifications

• Minimum 12+ years of experience in quality, customer experience, or related functions.
• Experience leading large, cross-functional teams in a matrix organization.
• Strong understanding of quality systems and regulatory requirements.

Responsibilities

• Define and implement the customer experience and quality strategy for APAC.
• Drive end-to-end customer experience initiatives across the customer journey.
• Ensure compliance with quality standards and certifications.

Skills

Strategic thinking

Customer-centric mindset

Leadership and team development

Data-driven decision making

Analytical skills

Communication skills

Education

Bachelor's degree in Engineering, Quality Management, Business, or related field

Job description

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Vice President of Quality for the APAC region. This strategic leadership role focuses on defining and driving the overall customer experience and quality strategy. Responsibilities include overseeing quality systems, leading cross-functional initiatives, and enhancing compliance with industry standards. The ideal candidate has over 12 years of experience, strong analytical and problem-solving skills, and a deep understanding of customer experience frameworks. Fluency in English is required, and proficiency in Mandarin is a plus.