APAC - Voca CIC Presale Engineer
AudioCodes Limited
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Job summary
Qualifications
- 5+ years of experience in Presales, Solution Engineering, or Technical Consulting.
- Strong experience in Contact Centers and Conversational AI.
- Excellent presentation and storytelling skills.
Responsibilities
- Lead technical presales activities for Voca CIC across APAC.
- Collaborate with sales teams and channel partners to drive adoption.
- Conduct product demonstrations and manage Proofs of Concept.
Skills
Job description
AudioCodes is seeking an accomplished Presales Engineer to lead technical presales activities for Voca CIC across the APAC region. This role requires a strong blend of regional subject‑matter expertise, partner and sales enablement, and direct customer engagement, alongside hands‑on ownership of solution demonstrations and Proofs of Concept (PoCs).
A successful candidate will be a trusted technical leader who collaborates closely with sales teams, channel partners, and customers to drive adoption and expansion of the Voca CIC portfolio across the region. They will also play a key role in shaping product direction by providing structured feedback to Product Management and Engineering teams, directly influencing the continued growth of AudioCodes’ Voca CIC presence across the region.
AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next‑generation AI‑powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future‑ready interactions across businesses worldwide.
Voca CIC is AudioCodes' flagship, award‑winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams‑native contact center for organizations standardized on the Microsoft ecosystem, and a voice‑platform‑agnostic AI Receptionist that runs on top of any phone system.
Voca CIC for Microsoft Teams is an AI‑first, full omnichannel contact center, Microsoft Teams Unify certified and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market. Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow.
It is AI‑first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 200 enterprise customers in production across 12+ Microsoft Azure regions worldwide.
The Voca AI Receptionist is our standalone, entry‑level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi‑platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI‑driven call routing, document and website‑grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on‑ramp into AI‑powered customer service, regardless of the phone system they already own.
If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.
We’re looking for an experienced Presales Engineer to lead and execute technical presales activities for Voca CIC across the APAC region. In this role, you’ll act as the regional subject‑matter expert, partnering closely with sales teams, channel partners, and customers to drive solution alignment and technical validation throughout the sales cycle. You’ll take hands‑on ownership of demos and Proofs of Concepts, enable partners through training and guidance, and collaborate cross‑functionally with Product and Engineering teams to bring market and customer insights back into the roadmap—helping translate innovation into measurable business growth.
- Act as the APAC leading Technical Subject Matter Expert (SME) for AudioCodes Voca CIC
- Stay aligned with the product roadmap, releases, and feature enhancements
- Provide structured market, competitive, and customer feedback to product management and engineering teams
- Develop and maintain best practices, demo assets, and reusable solution playbooks
- Educate regional sales and pre‑sales teams through training sessions, enablement workshops, and product update briefings
- Support the recruitment and onboarding of new partners for Voca CIC across APAC through technical validation and capability assessments
- Enable partners through training programs, workshops, and hands‑on technical sessions
- Act as a trusted technical advisor, helping partners design, build, and scale Voca CIC practices
- Collaborate closely with channel and alliance teams to identify, onboard, and grow strategic partners
- Deliver technical presentations, workshops, and solution walkthroughs to customers and prospects
- Support RFP and RFI responses with detailed technical architecture and solution input
- Partner with sales teams to drive pipeline progression, influence deal strategy, and close opportunities
- Position Voca CIC against competing platforms with clear technical and business differentiation
- Lead end‑to‑end product demonstrations of AudioCodes Voca CIC tailored to customer use cases
- Design and build reusable demo environments and industry‑specific scenarios (e.g., BPO, Healthcare, Financial Services)
- Own the full lifecycle of Proofs of Concepts (PoCs), including planning, execution, success criteria, and stakeholder alignment
- Continuously enhance demos by incorporating AI, automation, and real‑world customer journeys
- Integrate and document CRM and ITSM platforms (e.g., Salesforce, Dynamics, ServiceNow) as part of demo and PoC workflows
- 5+ years of experience in Presales, Solution Engineering, or Technical Consulting within a CX vendor or Systems Integrator
- Specific experience in one or more of the following: Contact Center, CX, Conversational AI, Voicebots and Automation
- Strong experience with the Microsoft Teams Voice and Contact Center ecosystem
- Proven ability to understand CX & AI business requirements and translate them into well‑designed technical solutions
- Strong techno‑commercial acumen, balancing technical depth with business value
- Excellent presentation, storytelling, and demo delivery skills
- Ability to translate technical features into clear business outcomes
- Technology/SaaS experience and orientation, openness to learn new technology fields, terminology and key elements that build a product
- True strategic marketing thinker with a “get things done” approach
- Experience working within partner‑led and indirect sales models
- Self‑driven, proactive, and comfortable operating in a regional, cross‑functional environment
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