APAC Technical Support Engineering Lead
Cursor
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Job summary
Cursor is seeking a Technical Support Engineering leader for APAC to guide a growing team of engineers delivering world-class support to developers and users. You will mentor staff, own escalation processes, and partner with Product and Engineering to shape the roadmap and automate key workflows.
Ideal candidates have hands-on TSE leadership experience in SaaS, strong debugging skills, and a passion for developer tools and AI-powered workflows.
Qualifications
- Experience leading Technical Support teams in SaaS or developer-focused companies.
- Proven ability to coach and develop engineers and drive performance.
- Strong debugging and problem-solving skills across software development workflows.
- Familiarity with IDEs, AI-powered developer tools and scalable support processes.
Responsibilities
- Lead, mentor, and grow a team of Technical Support Engineers through coaching and career development.
- Serve as escalation point for complex or urgent customer issues, partnering with Engineering to drive resolution.
- Set and monitor team goals, metrics, and processes to ensure high-quality support.
- Collaborate with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- Drive operational excellence by improving workflows, building automations, and streamlining tooling.
- Champion documentation and knowledge sharing to empower customers and teammates.
Skills
Tools
Job description
Cursor is seeking a Technical Support Engineering leader for APAC to guide a growing team of engineers delivering world-class support to developers and users. You will mentor staff, own escalation processes, and partner with Product and Engineering to shape the roadmap and automate key workflows.
Ideal candidates have hands-on TSE leadership experience in SaaS, strong debugging skills, and a passion for developer tools and AI-powered workflows.
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