APAC Technical Implementation Manager II

Flywire (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Global induction program

Wellbeing programs

Development programs

FlyBetter days to volunteer

Digital disconnect days

Job summary

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners in the APAC region. You will support the APAC Sales and Relationship Management teams to ensure onboarding excellence and drive successful implementations.

As a subject matter expert in Flywire Integrations, you will guide clients through Discovery, Portal configuration, Integration, Testing and Go-live stages for Flywire

Qualifications

• Fluent in English and Korean to support APAC with focus on Korea.
• 4+ years in Technical Support, Consulting, Implementation, Professional Services or equivalent.
• Strong knowledge of integrations and different project methodologies.
• Exceptional client-facing and written/oral communication skills.
• Experience implementing and configuring software, preferably payments.
• Familiarity with using APIs or JavaScript libraries.

Responsibilities

• Guide clients through Discovery, Portal configuration, Integration, Testing and Go-live stages for Flywire products.
• Consult clients on implementing platform products including APIs, Checkouts and Recurring Payments.
• Lead multiple client implementation projects ensuring successful execution.
• Run workshops and client syncs as they progress through implementation stages.
• Provide post-implementation support and ensure a smooth customer experience.

Skills

English & Korean fluency

Client-facing communication

Project/Implementation management

Technical consultation

Tools

Zendesk

Postman

Visual Studio Code

JIRA

SumoLogic

Cursor

Google Suite

Job description

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners in the APAC region. You will support the APAC Sales and Relationship Management teams to ensure onboarding excellence and drive successful implementations.

As a subject matter expert in Flywire Integrations, you will guide clients through Discovery, Portal configuration, Integration, Testing and Go-live stages for Flywire