APAC Service Line Manager – Data & Operations Lead

TECH MAHINDRA LIMITED (Singapore Branch); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TECH MAHINDRA LIMITED (Singapore Branch) is seeking a Service Line Manager to lead our APAC operations team and own service delivery for a major financial institution. The role focuses on daily operations, team productivity, and fostering a positive work environment.

You will set performance goals, provide feedback, and support professional development, while partnering with cross-functional teams, offshore providers, and stakeholders to drive operational excellence and cost awareness in a

Qualifications

• Leadership experience in a management role.
• Excellent communication, interpersonal, and organizational skills.
• Fluent in English.
• Strong problem-solving and decision-making under pressure.
• In-depth financial know-how related to investment data & capital markets.
• IT and data affinity with experience in data analysis and relational databases (SQL, PL/SQL).
• Experience with data warehousing concepts and technologies.
• Experience with managing service providers is advantageous.

Responsibilities

• Oversee and support daily operations to ensure investment data sourcing and mastering services are provided in time and quality
• Manage the follow-the-sun operations model covering the APAC time zone together with colleagues from the EMEA time zone and our offshore service provider
• Take responsibility for supporting our customers based in the APAC region and managing our offshore service provider in this regard accordingly
• Identify areas for process improvement and implement solutions to ensure the continuous improvement of our services
• Drive the definition of KPIs and steering of our service provider to effectively run our day-to-day operations
• Plan budget and resources for your area of responsibility and continuously monitor actual costs and efforts to identify potential deviations from plan
• Conduct regular team meetings to communicate goals, updates, and feedback
• Set clear performance expectations and conduct regular performance reviews with your team members

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Team motivation

Problem solving

Decision making under pressure

Financial know-how

IT and data affinity

SQL

PL/SQL

Data warehousing

Vendor management

English fluency

Education

Mathematics, Economics, Business Administration, Finance degree

Tools

SQL

PL/SQL

Data warehousing

Job description

TECH MAHINDRA LIMITED (Singapore Branch) is seeking a Service Line Manager to lead our APAC operations team and own service delivery for a major financial institution. The role focuses on daily operations, team productivity, and fostering a positive work environment.

You will set performance goals, provide feedback, and support professional development, while partnering with cross-functional teams, offshore providers, and stakeholders to drive operational excellence and cost awareness in a