APAC Security System Analyst (SOC) - Global Pharmaceutical MNC

BluOcean Security Pte. Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading security service provider in Singapore seeks a Security System Administrator to ensure optimal operations at a 24*7 security operation center. You will monitor security systems, troubleshoot issues, and perform data analysis. The ideal candidate will have a degree in Computer Science, experience in security systems, and excellent communication skills. Fresh graduates eager to learn are also welcome to apply. This role requires commitment to onsite shift work, including nights.

Qualifications

• Relevant working experience is highly advantageous.
• Basic understanding of IT hardware, networking, and database management required.
• Excellent command of English, multilingual abilities a plus.

Responsibilities

• Monitor and manage security systems for a 24*7 SOC center.
• Perform daily health checks and proactive monitoring.
• Support and troubleshoot software issues related to security systems.
• Support and troubleshoot software issues including access control, CCTV, alarm, and visitor management.
• Acknowledge alarms, respond to calls, and manage trouble tickets.
• Document steps to resolve incidents in the service ticketing system.
• Program access control and intrusion detection hardware upon approval.
• Notify management when SLAs are missed and coordinate with teams.

Skills

Monitoring security systems

Troubleshooting

Data analysis

Communication skills

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Lenel

Milestone

Easylobby

Job description

Working Hours

8 Hour Rotating Shift (Morning, Afternoon, Night)

• Morning: 7am – 3pm
• Afternoon: 3pm – 11pm
• Night: 11pm – 7am

General Overview

As a Security System Administrator, you are responsible for the smooth security system operations for an MNC client's Security operation center (24*7 SOC center). Responsibilities may include security system monitoring, troubleshooting, analysis reporting, preventive health checking, coordinating with other parties, and working with other team members to achieve objectives. You will ensure that customers have the best possible experience and have the highest quality of services.

Main Responsibilities

• Monitor/troubleshoot/manage the security system for the customer's security operation center (24*7 SOC center).
• Perform daily system health checks, proactively monitor system health status.
• Data analysis and generate report per client requirements.
• Support and troubleshoot software issues, including access control, CCTV, alarm, visitor management, and any other systems under contract.
• Acknowledge alarms, answer calls, and troubleshooting.
• Eliminate alarm defects, track and manage via trouble tickets.
• Follow standard practices and procedures to respond appropriately to external and internal threats.
• Report alarm defects through trouble tickets to upper management.
• Perform initial investigation and/or troubleshooting of the system and network issues for troubleshooting purposes.
• Mask alarms points as approved.
• Thoroughly document steps to resolve incidents in the service ticketing system.
• Notify management when Service Level Agreements are missed.
• Perform various programming and technical project/ administration related activities on the security systems.
• Access provisioning.
• Upon approval, program access control and intrusion detection hardware.

Requirements

• Possess a Bachelor's degree or above in Computer Science or Information System major.
• Relevant working experience is a great advantage.
• Knowledge of Lenel, Milestone, or Easylobby is an advantage.
• Basic understanding of IT hardware, networking, and database management.
• Familiar with access control, CCTV, and Alarm system products & system is an advantage.
• Must be willing to work onsite on shift hours (even night shift).
• Excellent communication and coordination skills.
• Client service-oriented.
• Highly adaptable individual with fast learning ability.
• Excellent command of English (both Written and Oral), proficient in other languages is a plus.
• Open to young passionate and tenacious fresh graduates, who are motivated to learn and be part of Security industry.

Here at BluOcean Security, you will be working with the best people in the industry. You will have a chance to participate in the growth of the best security service provider in Asia. We are serious and proud of what we do and hope to attract like‑minded professionals.

Do you enjoy interesting challenges? Are you tired of just being a small part in a larger organization? Do you want to be taken seriously? Reach out to us, we would love to meet you.