APAC Risk Operations Leader — Payments & Automation

Risk Hub; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

Airwallex is seeking an experienced Risk Operations leader to strengthen global risk control strategy and manage an APAC risk operations function. You will scale teams, influence cross-functional stakeholders, and build systems aligning growth with risk controls.

You will partner with legal, risk, compliance, product and engineering to implement new policies and tooling, including AI-enabled workflows, while driving performance metrics and continuous improvement across regions.

Qualifications

• 8+ years of experience in payments/fintech/acquiring with at least 3+ years people management experiences.
• Bachelor’s degree or equivalent practical experience.
• Mandarin language proficiency is a plus.

Responsibilities

• Lead APAC Merchant Risk Operations team for Payments.
• Own end-to-end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact.
• Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region.
• Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations.
• Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency.
• Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards.

Skills

Risk operations leadership

People management

Analytical skills

Stakeholder management

Strategic thinking

Payments / fintech

AI/ML in operations

Education

Bachelor’s degree or equivalent practical experience

Tools

Dashboards

Data tools

Job description

Airwallex is seeking an experienced Risk Operations leader to strengthen global risk control strategy and manage an APAC risk operations function. You will scale teams, influence cross-functional stakeholders, and build systems aligning growth with risk controls.

You will partner with legal, risk, compliance, product and engineering to implement new policies and tooling, including AI-enabled workflows, while driving performance metrics and continuous improvement across regions.