Global Head of Risk Operations | AI-Driven, 24/7 Coverage

Airwallex; Singapore; On-site; SGD 231,000 - 359,000; Full time

Job summary

Airwallex is seeking a Senior Director/Head of Risk Operations to lead a global team delivering risk operations across onboarding, reviews and in-life behavior. You will ensure high standards for integrity, judgement and documentation in all risk operations aspects.

Based in London or Singapore, you will drive automation, AI-led transformations and cross-functional outcomes, balancing risk with customer experience and commercial impact in a fast-growing fintech environment.

Qualifications

• Senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business.
• Proven track record of scaling Risk Operations across multiple geographies, building globally consistent performance.
• Background in Fraud Ops and ATO risk control.
• Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and ROI.
• Delivery of automation/AI-led transformation in an operations setting.
• Evidence of big data/analytics (including SQL, DBX and BI tooling).

Responsibilities

• Own the vision, strategy and execution for Risk Operations.
• Build, lead and develop a globally distributed team.
• Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency.
• Create a repeatable & scalable operating rhythm, including clear OKRs.
• Take a data-driven approach to performance management.
• Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications.
• Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering.
• Ensure that Airwallex continues to improve the quality and consistency of documentation.
• Lead AI transformation of the Risk Operations team.

Skills

Senior leadership

Risk operations scaling

Fraud Ops

Data analytics

AI/automation delivery

SQL/BI tooling

Tools

SQL

DBX

BI tooling

Job description

Airwallex is seeking a Senior Director/Head of Risk Operations to lead a global team delivering risk operations across onboarding, reviews and in-life behavior. You will ensure high standards for integrity, judgement and documentation in all risk operations aspects.

Based in London or Singapore, you will drive automation, AI-led transformations and cross-functional outcomes, balancing risk with customer experience and commercial impact in a fast-growing fintech environment.