APAC Regional Operations & Account Liaison

DSV Road GmbH

Singapore

On-site

SGD 100,000 - 160,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

DSV – Global transport and logistics is seeking a Regional Assistant Operational Account Manager to provide regional operational support and customer service for Asia Pacific accounts, coordinating with local operations teams and supporting the RKAM and Operational Account Manager.

The role requires strong analytical skills, KPI monitoring, and proactive communication with internal stakeholders, ensuring adherence to SLAs, continuous improvement, and accurate data reporting across stations and

Qualifications

Bachelor’s degree or above in business/freight forwarding or related disciplines.
Minimum 8 years of operational experience in global forwarding / logistics.

Responsibilities

Serve as the primary liaison between customers and internal stakeholders on region-wide operational, business process, and service-related matters.
Monitor, analyze, and report KPIs to customers and management, driving process improvements and operational improvements.
Ensure all stations comply with established operational procedures, policies, and customer requirements.
Analyze existing workflows and develop new processes to improve customer service, operational effectiveness, and productivity.
Investigate service failures and operational issues, conduct root cause analysis, and implement immediate corrective actions.
Generate, consolidate, validate, and distribute operational reports through data scrubbing and Excel-based reporting from local stations and internal systems.
Monitor shipment movements through track-and-trace activities and manage Event Management exception reporting to ensure proactive issue resolution.
Facilitate daily operational meetings and provide timely updates to both internal and external customers.
Perform end-to-end monitoring of shipment status from order initiation through final delivery, ensuring adherence to SLAs.
Coordinate and manage direct deliveries and in-stock hub deliveries to data centers, ensuring timely and accurate execution.
Collaborate with cross-functional teams to resolve operational challenges and maintain high levels of customer satisfaction.
Support continuous improvement initiatives by identifying opportunities to enhance operational processes, service quality, and reporting capabilities.