APAC OpenLab Solutions Delivery Leader

Agilent

Singapore

Hybrid

SGD 180,000 - 240,000

Full time

4 days ago

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Job summary

Agilent OpenLab Sync delivers informatics solutions and digital workflows across the Asia Pacific region. We are seeking an experienced leader to manage deployment, services, and customer outcomes while shaping regional strategy and growth.

The role requires building strong partnerships, coaching teams, driving operational excellence, and aligning resources with strategic goals for sustainable customer success in a dynamic global environment.

Qualifications

8+ years in software implementation, professional services, informatics, or lab systems.
3+ years of people leadership across geographically dispersed teams.
Experience leading customer-facing delivery with accountability for outcomes.
Strong understanding of enterprise software deployments and workflow automation.
Ability to travel across Asia Pacific.

Responsibilities

Lead APAC service delivery operations ensuring deployment and customer outcomes.
Build partnerships to drive revenue growth and customer satisfaction.
Coach and engage employees to strengthen technical capabilities.
Champion values and culture focused on customer success.
Deliver goals and financial objectives with operational excellence.
Ensure compliance with SDE processes, quality, security, and policies.
Drive regional/global initiatives coordinating resources and stakeholders.
Pursue continuous improvement and scalability.