APAC Microscopy: Service & Technical Support Director

EVIDENT SCIENTIFIC; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading optical technology company in Singapore is seeking an experienced APAC Service & Technical Support Director. This role focuses on enhancing customer satisfaction and service delivery across the Asia Pacific region. Responsibilities include leading technical support efforts and developing service strategies while managing field teams. Ideal candidates will have a degree in business or related fields and at least 10 years of experience in service delivery and people management. Competitive compensation packages and growth opportunities are available.

Qualifications

• Minimum 10 years of related work experience.
• Demonstrable strategic thinking abilities.
• Strong leadership and organizational skills.

Responsibilities

• Ensure maximum customer satisfaction across Asia Pacific.
• Develop and lead the APAC L2 Tech Support Centre.
• Partner with commercial leadership to drive service growth.

Skills

International business & people leadership

Best-practice service delivery processes

Strategic thinking

Problem-solving aptitude

Communication skills

MS Office applications

Salesforce.com

Education

Degree in Business Administration, Marketing, Finance or a related field

Tools

MS Excel

MS PowerPoint

Salesforce.com

Job description

A leading optical technology company in Singapore is seeking an experienced APAC Service & Technical Support Director. This role focuses on enhancing customer satisfaction and service delivery across the Asia Pacific region. Responsibilities include leading technical support efforts and developing service strategies while managing field teams. Ideal candidates will have a degree in business or related fields and at least 10 years of experience in service delivery and people management. Competitive compensation packages and growth opportunities are available.