APAC Key Account & Operations Leader

Dsv Air & Sea SAU; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DSV is seeking an Operations Key Account Manager, Asia Pacific, to retain and grow DSV business within assigned accounts. You will lead service delivery and collaborate with product, operations and commercial teams in country to ensure high customer service and profitability.

The role emphasizes building partnerships with decision makers, leading improvement initiatives, and managing cross-functional teams to meet KPIs and drive new opportunities.

Qualifications

• Exceptional customer engagement and communication skills.
• Great Sales support skills and the ability to follow through on leads.
• Well-developed time management skills - ability to work to deadlines. Multitasking is essential.
• Project management of initiatives where required.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions.
• Ability to continuously review / refine processes to achieve the optimal solution.

Responsibilities

• Lead the service delivery, by meeting and exceeding agreed KPIs for the assigned accounts.
• Implement service dashboards to provide stakeholders with full visibility of account performance.
• Lead optimization initiatives that measurably improve productivity and service levels such as on-time performance, damage ratios and cost savings.
• Build strong customer partnerships with decision makers and key influencers.
• Identify and work with commercial and product teams, to lead the acquisition of new opportunities, generating new GP for the company.

Skills

Customer engagement

Sales support

Time management

Project management

Business acumen

Problem solving

Process improvement

Education

Bachelor degree or above in business/freight forwarding or related disciplines

Job description

DSV is seeking an Operations Key Account Manager, Asia Pacific, to retain and grow DSV business within assigned accounts. You will lead service delivery and collaborate with product, operations and commercial teams in country to ensure high customer service and profitability.

The role emphasizes building partnerships with decision makers, leading improvement initiatives, and managing cross-functional teams to meet KPIs and drive new opportunities.