APAC VP, Customer Engagement & Risk Management

mastercard asia/pacific pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Mastercard Asia Pacific Pte. Ltd. in Singapore seeks a senior leader to define and execute risk, fraud and compliance strategies for regional customers.

You will partner with Franchise Asia Pacific and internal stakeholders to protect brand integrity while enabling Mastercard’s growth. You will lead a team, mentor managers, deliver risk reviews, and drive education programs such as the Academy of Risk Management, with emphasis on engagement, analysis, and timely response to incidents across the

Qualifications

• Strong customer facing skills.
• Risk management, compliance management and/or fraud operations experience.
• Over 10 years of management experience in payments, risk, fraud and compliance.
• People management experience.
• Strong analytical and communications skills.

Responsibilities

• Create and communicate a regional customer engagement approach which addresses both Global Franchise and Asia Pacific business imperatives in partnership with the region management team.
• Refresh the strategy as needed. Assist customers in protecting brand integrity and mitigation of payment risk.
• Create and execute on teams objectives to achieve Franchise priorities in tandem with regional business objectives; actively contribute to Asia Pacific region business goal which relate to safety and security.
• Own and lead initiatives to address Franchise vulnerabilities and events in a timely manner. Interface with colleagues throughout the organization at all levels to address critical care issues promptly.
• Support other business areas with MIS analysis using internal Mastercard data.
• Leverage Mastercard products and programs as well as industry “best practices“ to assist customers in their efforts to enhance the reliability, quality and security of the transactions and comply with Mastercard rules architecture and standards.
• Ensure the delivery of detailed Customer review meetings, including Academy of Risk Management training, bi-annual Asia Pacific Fraud Advisory Council, and Global Risk Management Program, operational reviews of customers, monitoring and review programs that relate to payment Facilitators and service providers.
• Where relevant, provide assistance to customers and law enforcement as well as manages regional education/training initiatives.
• Establish and execute effective engagement models and business relationships between and among the Franchise team, customers and key industry stakeholders throughout the region which facilitate MasterCard’s positive influence related to stakeholder fraud performance.
• Support internal teams in the identification of Risk Products and Services sales opportunities
• Manage, direct, influence and coach team members to ensure they meet performance objectives and develop new leadership attributes

Skills

Customer engagement

Risk management

Fraud operations

Leadership

Communication

Strategic thinking

Education

Bachelor's degree in a relevant field

Job description

Mastercard Asia Pacific Pte. Ltd. in Singapore seeks a senior leader to define and execute risk, fraud and compliance strategies for regional customers.

You will partner with Franchise Asia Pacific and internal stakeholders to protect brand integrity while enabling Mastercard’s growth. You will lead a team, mentor managers, deliver risk reviews, and drive education programs such as the Academy of Risk Management, with emphasis on engagement, analysis, and timely response to incidents across the