APAC Franchise Customer Engagement & Risk Director

MASTERCARD ASIA/PACIFIC PTE. LTD.; Singapore; On-site; SGD 180,000 - 270,000; Full time

Job summary

Mastercard Asia/Pacific Pte. Ltd.

in Singapore seeks a senior leader to manage franchise risk, safety and engagement across the Asia Pacific region, defining regional engagement strategies and partnering with customers and internal teams to improve fraud prevention, compliance and brand integrity. You will lead a distributed team, drive performance, and collaborate with stakeholders to embed core franchise components into Mastercard's risk and engagement framework.

Qualifications

• Over 10 years in payments risk, fraud and compliance.
• Strong communication skills and collaborative mindset.
• Proven people management experience leading distributed teams.
• Ability to engage internal and external stakeholders to drive risk programmes.

Responsibilities

• Create regional customer engagement approach aligning Global Franchise with Asia Pacific priorities.
• Refresh and execute strategies to protect brand integrity and reduce payment risk.
• Lead objectives to meet Franchise priorities and regional business goals in safety and security.
• Own initiatives addressing Franchise vulnerabilities and coordinate across levels for timely resolution.
• Support MIS analyses using Mastercard data to inform decisions.
• Leverage Mastercard products and best practices to enhance reliability and security of transactions.

Skills

Customer engagement

Risk management

Fraud operations

Compliance management

Leadership

Stakeholder management

Education

Bachelor's degree

Tools

MIS analysis

Data analytics

Excel

Job description

Mastercard Asia/Pacific Pte. Ltd.

in Singapore seeks a senior leader to manage franchise risk, safety and engagement across the Asia Pacific region, defining regional engagement strategies and partnering with customers and internal teams to improve fraud prevention, compliance and brand integrity. You will lead a distributed team, drive performance, and collaborate with stakeholders to embed core franchise components into Mastercard's risk and engagement framework.