APAC Ecommerce & Omnichannel Coordinator

Laurelton Jewelry; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tiffany & Co. in Singapore is seeking an Ecommerce Coordinator to lead go-live and hypercare for regional ecommerce expansion, including Ship from Store and Click & Collect across Singapore, Malaysia, Hong Kong & Taiwan.

You will collaborate with cross-functional regional and global teams, coordinate UATs, define SOPs, and manage post-go-live returns, personalization, inventory reconciliation and sold order support to optimize distribution and inventory.

Qualifications

• Bachelor’s degree or equivalent.
• 1-2 years’ experience in Supply Chain, sales and stock analysis in Luxury or retail industry.
• Advanced proficiency in Excel.
• Excellent written/verbal communication and diplomacy skills.
• Strong analytical skills and detail oriented.

Responsibilities

• Project coordination for Ecommerce expansion & implementation of new omni-channel capabilities.
• Coordination of UATs to ensure system integration prior to go-live.
• Change management support through communication, trainings, and user support during process changes.
• Definition of standard operating procedures (SOP).
• Ecommerce returns management post go-live: liaison with carriers, 3PL and finance for refunds.
• Ecommerce personalization management: coordination of personalization requests and store pickup flow.
• Inventory reconciliation between systems and stock adjustments when justified.
• Discrepancy follow-up reporting for shipment issues.
• Support planning activities on sold orders and automation initiatives with Global Teams.
• Reports optimization and process improvement.

Skills

Excel Proficiency

Analytical Skills

Communication

Diplomacy

Planning

Supply Chain

Education

Bachelor’s degree or equivalent

Tools

Power BI

Business Objects

Job description

Tiffany & Co. in Singapore is seeking an Ecommerce Coordinator to lead go-live and hypercare for regional ecommerce expansion, including Ship from Store and Click & Collect across Singapore, Malaysia, Hong Kong & Taiwan.

You will collaborate with cross-functional regional and global teams, coordinate UATs, define SOPs, and manage post-go-live returns, personalization, inventory reconciliation and sold order support to optimize distribution and inventory.