AM, Quality Assurance

StarHub Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

StarHub Ltd. seeks a QA leader to drive quality assurance and automation for major design changes across software and systems. You will elevate testing practices, metrics, and collaboration with engineering, product, and operations to ensure high-quality releases and stakeholder satisfaction.

You will mentor junior members, design automated testing strategies, and coordinate with vendors to meet rigorous quality standards during large-scale software changes.

Qualifications

• Experience contributing to shift-left testing practices within teams and supporting adoption of quality practices early in the development lifecycle.
• Experience mentoring or guiding QA team members, with some exposure to team leadership responsibilities.
• Exposure to designing or contributing to automated test frameworks that improve test efficiency.
• Experience supporting quality strategy or process improvements during large software changes (e.g. migrations, rearchitecture).
• Experience working with vendors and supporting delivery against defined quality expectations.

Responsibilities

• Designing, implementing and optimising processes for software delivery with guidance from senior stakeholders where required
• Supporting the establishment and tracking of metrics to drive improvement and accountability
• Working with stakeholders across engineering, product and operations to ensure alignment on these quality standards and goals
• Contributing to the design and implementation of test automation approaches and tracking their effectiveness
• Working with vendors to deliver software releases to the standards defined above
• Tracking data related to releases and testing
• Supporting and mentoring junior QA team members, providing guidance on best practices

Job description

Role Mission

Lead quality assurance inclusive of automation for our software and systems undergoing significant changes in design and ways of working.

Accountabilities

1. Improve efficiency and effectiveness of the QA team


2. Reduce production issues through improved testing practices


3. Enhance quality of releases in terms of user experience and satisfaction


4. Improve test reliability and reduce execution time


5. Contribute to building a culture of quality with stakeholders

Responsibilities

1. Designing, implementing and optimising processes for software delivery with guidance from senior stakeholders where required


2. Supporting the establishment and tracking of metrics to drive improvement and accountability


3. Working with stakeholders across engineering, product and operations to ensure alignment on these quality standards and goals


4. Contributing to the design and implementation of test automation approaches and tracking their effectiveness


5. Working with vendors to deliver software releases to the standards defined above


6. Tracking data related to releases and testing


7. Supporting and mentoring junior QA team members, providing guidance on best practices

Areas of Impact

1. Stakeholders: Engineering, Programme/Delivery Management, Business, Product


2. Decision Rights: Provide input into hiring decisions for assigned team members, contribute to QA/Automation tool selection and KPIs for the QA team


3. Resources: ~6 testing resources from vendors, ~2 automation resources from vendors, eventually 3-5 direct reports internally

Qualifications

Ideal Track Record

1. Experience contributing to shift-left testing practices within teams and supporting adoption of quality practices early in the development lifecycle


2. Experience mentoring or guiding QA team members, with some exposure to team leadership responsibilities


3. Exposure to designing or contributing to automated test frameworks that improve test efficiency


4. Experience supporting quality strategy or process improvements during large software changes (e.g. migrations, rearchitecture)


5. Experience working with vendors and supporting delivery against defined quality expectations