AM/MGR, Collections System Administrator

OCBC Bank; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits

Learning & development

Wellbeing programs

Job summary

OCBC Bank in Singapore invites fresh graduates for a role supporting the day-to-day operation of Collections systems and related applications. You will review batch exceptions, run data queries, and create reports to aid management decisions.

The position offers exposure to system enhancements and cross-functional collaboration across business and IT teams. The ideal candidate has a relevant IT/CS qualification, strong analytical skills, and a willingness to learn.

Qualifications

• Relevant IT/CS qualification or equivalent.
• Fresh graduates welcomed.
• Strong analytical and problem-solving abilities.
• Good communication with stakeholders.
• Proficiency in SQL and MS Office.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor and support day-to-day operations of Collections systems and applications.
• Perform data extraction, run queries, and generate reports.
• Collaborate with stakeholders to gather system requirements and contribute to design.
• Participate in user acceptance testing (UAT) for new functionalities.
• Identify opportunities to improve efficiency and automate processes.
• Maintain system documentation and ensure compliance with policies.
• Participate in digital transformation initiatives to enhance Collections capabilities.

Skills

Analytical thinking

Problem solving

Communication skills

SQL

Attention to detail

Adaptability

Education

Relevant IT/CS qualification

Tools

SQL

Microsoft Office

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

WHY JOIN US

Join a forward-looking team where technology, data, and operations come together to transform the Collections function. This role offers the opportunity to work on impactful digital initiatives, drive process improvements, and collaborate with diverse stakeholders across the business. You'll gain hands-on exposure to systems enhancement, data analytics, and project delivery while developing valuable technical and business expertise.

HOW YOU SUCCEED

To excel in this role, you'll need to proactively support and enhance Collections systems to ensure smooth daily operations, while collaborating across teams to drive system improvements, optimise processes and support key business initiatives. Your strong technical, analytical and communication skills will be essential in delivering reliable solutions and contributing to the continuous transformation of the Collections function.

WHAT YOU DO

• Monitor and support the day-to-day operations of Collections systems and related applications, including reviewing exceptions generated from batch processes and assisting in issue resolution to minimize business disruption.
• Perform data extraction, run queries, and generate reports to support operational monitoring, management reporting, and business decision-making.
• Collaborate with business stakeholders and technical teams to gather detailed system specifications, define user requirements, and contribute to the design and implementation of Collections system projects.
• Participate in user acceptance testing (UAT) to ensure new functionalities and system enhancements meet business needs and quality standards.
• Assist in identifying opportunities to improve system efficiency, automate manual processes, and strengthen system controls and operational effectiveness.
• Support the maintenance of system documentation, procedures, and control processes to ensure compliance with internal policies and regulatory requirements.
• Participate in projects and digital transformation initiatives that enhance Collections capabilities and customer engagement.

WHO YOU ARE

• Relevant tertiary qualification in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome to apply. Candidates with relevant internship, project, or work experience will have an added advantage.
• Strong analytical and problem-solving skills with keen attention to detail.
• Good communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL for data querying, coding and analysis.
• Self-motivated, adaptable, and able to work in a fast-paced environment while managing multiple priorities.
• Knowledge of Collections operations or project management methodologies will be an advantage but is not mandatory.

WHAT WE OFFER

Competitive base salary.

• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.