AM/MGR, Collections System Administrator

OCBC Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Learning & development

Wellbeing support

Community initiatives

Job summary

OCBC Group in Singapore is seeking a proactive analyst to join our Collections technology team. You will monitor day-to-day Collections systems, perform data extraction, run queries, and generate reports to guide decisions.

You will collaborate with business and IT stakeholders, participate in UAT, and help automate processes while ensuring controls and regulatory compliance across our Collections platforms.

Qualifications

• Relevant IT/CS degree.
• Fresh graduates welcome; internship or project experience a plus.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Proficiency in SQL and Microsoft Office (Excel/PowerPoint).
• Self-motivated and able to work in a fast-paced environment.
• Knowledge of Collections operations or project management a plus.

Responsibilities

• Monitor and support day-to-day operations of Collections systems and related applications.
• Perform data extraction, run queries, and generate reports for monitoring and decision-making.
• Collaborate with business stakeholders and technical teams to gather requirements and contribute to design/implementation.
• Participate in user acceptance testing (UAT) to ensure new functionalities meet needs.
• Identify opportunities to improve system efficiency and automate processes.
• Maintain system documentation, procedures, and controls for compliance.
• Contribute to projects and digital transformation initiatives to enhance Collections capabilities.

Skills

Analytical skills

Communication skills

SQL

Excel

PowerPoint

Education

Information Technology / Computer Science degree

Tools

SQL

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join Us

Join a forward-looking team where technology, data, and operations come together to transform the Collections function. This role offers the opportunity to work on impactful digital initiatives, drive process improvements, and collaborate with diverse stakeholders across the business. You'll gain hands‑on exposure to systems enhancement, data analytics, and project delivery while developing valuable technical and business expertise.

How you succeed

To excel in this role, you’ll need to proactively support and enhance Collections systems to ensure smooth daily operations, while collaborating across teams to drive system improvements, optimize processes and support key business initiatives. Your strong technical, analytical and communication skills will be essential in delivering reliable solutions and contributing to the continuous transformation of the Collections function.

What you do

Your day-to-day responsibilities will include:

• Monitor and support the day-to-day operations of Collections systems and related applications, including reviewing exceptions generated from batch processes and assisting in issue resolution to minimize business disruption.
• Perform data extraction, run queries, and generate reports to support operational monitoring, management reporting, and business decision‑making.
• Collaborate with business stakeholders and technical teams to gather detailed system specifications, define user requirements, and contribute to the design and implementation of Collections system projects.
• Participate in user acceptance testing (UAT) to ensure new functionalities and system enhancements meet business needs and quality standards.
• Assist in identifying opportunities to improve system efficiency, automate manual processes, and strengthen system controls and operational effectiveness.
• Support the maintenance of system documentation, procedures, and control processes to ensure compliance with internal policies and regulatory requirements.
• Participate in projects and digital transformation initiatives that enhance Collections capabilities and customer engagement.

Who you are

• Relevant tertiary qualification in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome to apply. Candidates with relevant internship, project, or work experience will have an added advantage.
• Strong analytical and problem‑solving skills with keen attention to detail.
• Good communication and interpersonal skills, with the ability to work effectively with both technical and non‑technical stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL for data querying, coding and analysis.
• Self‑motivated, adaptable, and able to work in a fast‑paced environment while managing multiple priorities.
• Knowledge of Collections operations or project management methodologies will be an advantage but is not mandatory.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Let’s build the bank we need for the future we want.
• Find the best version of yourself in a friendly, supportive team.
• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Or simply enjoy a vibrant, future‑ready career.
• Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.