VP Customer Operations - APAC

Rolls-Royce Singapore Pte. Ltd.; Singapore; On-site; SGD 250,000 - 520,000; Full time

Benefits offered by this job

Bonus

Employee support assistance

Employee discounts

Job summary

Rolls-Royce Singapore Pte. Ltd. in Singapore is seeking a VP Customer Operations - APAC to lead the regional Customer Operations team and manage airline relationships, delivering improved fleet health and top-tier service.

Based in Seletar, this senior role partners with the Customer Team, Value Streams and Aftermarket Operations to deliver On-Wing and Off-Wing services, shaping world-class customer experience across Asia-Pacific.

Qualifications

• Excellent stakeholder management with senior internal/external stakeholders.
• Resilience and balance in high pressure situations.
• Strong delivery mindset and track record in challenging environments.
• Demonstrated experience leading and developing diverse teams.
• Global outlook and passion to drive change.
• Technical, Regulatory and/or MRO knowledge is preferred.

Responsibilities

• Expertly managing customer stakeholders up to CEOs to ensure satisfaction.
• Mitigate risks to fleet health through close collaboration with overhaul bases and planning.
• Drive Experience Excellence to deliver top-tier Aftermarket Operations services.
• Lead a regional team of Customer Operations managers and airline support staff.
• Be an industry leader in the region within MRO and aviation networks.

Skills

Stakeholder management

Resilience under pressure

Delivery mindset

Team leadership

Global outlook

MRO knowledge (preferred)

Job description

Job Description

Location: Seletar

Supporting our flying fleet in Civil Aerospace is an Enterprise priority.

As VP Customer Operations - APAC, reporting to SVP Customer – Global Operations, you will be accountable for directly managing key operational relationships with our Airline customers, delivering improved fleet health and best-in-class customer experience.

We have an exciting opportunity for you to join a critical role based in our Singapore office within our Aftermarket Operations organisation. This senior role leads the operational team in region within our Customer Service Centres and integrated within airline operations, collaborate with the Customer Team, Value Streams and Aftermarket Operations to deliver On-Wing and Off-Wing services to our Customers.

Key Accountabilities

• Expertly managing customer stakeholders, up to and including CEO’s, cultivating the day-to-day customer operational relationship to enable best-in-class customer satisfaction
• Anticipate and mitigate potential risks to customer fleet health through close integration with our Overhaul bases and Planning and Control organisation.
• Drive the Experience Excellence transformation theme to enable world-class delivery of Aftermarket Operations services.
• Enable a culture of high performance in leading a regional team of Customer Operations managers, officers and airline support team; driving Safety first, people development and engagement.
• Act as an industry leader in region, forming a member of the Customer Regional Senior Leadership team and active externally in MRO and Aviation environments.

Key Skills/Experience

• Excellent stakeholder management skills with experience in managing internal/external senior stakeholders to achieve customer satisfaction
• Resilience and balance in high pressure situations
• Strong delivery mindset and a track record of achieving high performance in a challenging and changing environment
• Demonstrated experience of leading and developing diverse teams, and building effective working relationships
• Global outlook and passion to drive change and make a difference in an evolving and growing environment
• Technical, Regulatory and/or MRO operational knowledge is preferred

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Pioneer

the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.

Job Category

Service Management

Posting Date

04 Aug 2026; 00:08