Airport Luggage Service & Sales Associate

CHIANG KONG SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Full CPF Contributions

Statutory Benefits (Annual/Medical LE)

Job summary

Chiang Kong Services Pte. Ltd. in Singapore is seeking a full-time customer service and sales associate at our busy airport luggage service center.

You will resolve customer issues, generate leads, and support business growth while delivering exceptional service to travelers. This role requires strong communication and the ability to work under pressure through a six-day schedule, weekends and public holidays.

Qualifications

• 6-day work week including weekends and public holidays
• Strong communication, active listening, and conflict-resolution skills
• 1 year experience
• Airport/retail or service environment experience preferred

Responsibilities

• Resolve customer complaints by identifying root causes, delivering effective solutions, and ensuring follow-up for satisfaction
• Handle incoming customer calls to assess needs and proactively generate new sales leads
• Collect and analyze customer feedback to prepare reports recommending product or service improvements to management
• Foster open communication and build trust within the team to contribute to achieving team targets
• Manage multiple tasks efficiently and maintain performance under pressure in a fast-paced environment

Skills

Customer service

Sales

Communication

Conflict resolution

Active listening

Job description

Chiang Kong Services Pte. Ltd. in Singapore is seeking a full-time customer service and sales associate at our busy airport luggage service center.

You will resolve customer issues, generate leads, and support business growth while delivering exceptional service to travelers. This role requires strong communication and the ability to work under pressure through a six-day schedule, weekends and public holidays.