Private Aviation Customer Experience Agent

Jet Aviation

Singapore

On-site

SGD 36,000 - 51,000

Full time

8 days ago

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Job summary

Jet Aviation Singapore is seeking a Customer Service Agent to be the first point of contact for passengers, crew and visitors at our world-class FBO, delivering warm, professional service and ensuring arrivals and departures run smoothly. You will coordinate inquiries, provide information on available services, and collaborate with internal teams to uphold safety and quality standards.

The role requires a customer‑centric mindset, excellent communication, and flexibility to work rotating shifts,

Qualifications

Excellent communication and interpersonal skills.
Customer-centric mindset with a passion for service.
Ability to remain calm and professional in a fast-paced environment.
Strong organisation and attention to detail.
Willingness to work rotating shifts, including weekends and holidays.

Responsibilities

Deliver exceptional customer service to passengers, crew and visitors at the FBO.
Be the first point of contact for inquiries and coordinating requests.
Respond promptly to needs and resolve issues with professionalism and care.
Provide information on available products and services and promote offerings.
Coordinate handling requests and support flight operations and ground services.
Collaborate with internal teams to ensure operational excellence and safety.