Airline Assistant

China Southern Airlines Company Limited, Singapore Office; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

China Southern Airlines Company Limited, Singapore Office, is seeking a Frontline Passenger Service and Cargo Handling professional to join our Singapore operations. You will manage guest departures and arrivals, boarding coordination, baggage handling, and respond to passenger inquiries, ensuring on-time performance and high service standards.

Responsibilities extend to cargo reservations, documentation, load planning, and interdepartmental coordination with sales, operations, and ground

Qualifications

• Diploma or equivalent qualification.
• Ability to work shifts, weekends and public holidays.
• Strong communication and interpersonal skills.
• Customer-oriented attitude with a positive and professional demeanor.
• Willingness to wear company uniform when assigned to front-line duties.

Responsibilities

• Manage guest departure and arrival gate duties to ensure on-time flights and passenger safety.
• Coordinate boarding and departure processes with airline and airport teams.
• Prepare and submit closing reports after arrivals and departures.
• Handle baggage services and related reporting accurately.
• Address passenger feedback and complaints, coordinating with support teams to resolve issues promptly.
• Respond to passenger email and phone enquiries professionally.
• Provide basic ticketing, reservations, and airline website information to passengers.
• Deliver customer service that ensures passenger satisfaction with airline products and services.
• Support additional tasks as assigned by the Department Manager.
• Support cargo reservations and bookings, processing cargo acceptance, documentation, and release per airline and regulatory standards.
• Respond to cargo agent email and phone enquiries promptly and accurately.
• Maintain accurate cargo records and ensure compliance with safety and security procedures.
• Ensure inbound and outbound shipment documents are uplifted on flights.
• Prepare aircraft load planning and weight & balance calculations to prevent oversize shipments.
• Coordinate cargo service activities among sales, operations, and ground handling teams to ensure efficient shipment handling.
• Build and maintain strong relationships with freight forwarders and logistics clients.

Skills

Communication skills

Customer service

Teamwork

Shift flexibility

Education

Diploma or equivalent qualification

Job description

Company Overview

China Southern Airlines Company Limited is a leading state-owned airline headquartered in Guangzhou, operating extensive domestic and international routes with a modern fleet. Known for safety, customer service, and innovation, it features a blue vertical tail fin adorned with a vibrant red kapok flower logo.

Responsibilities

Passenger Service:

• Manage guest departure and arrival gate duties to ensure on-time flights and passenger safety

• Coordinate boarding and departure processes efficiently with airline and airport teams

• Prepare and submit closing reports after flight arrivals and departures

• Handle baggage services and related reporting accurately

• Address passenger feedback and complaints, coordinating with support teams to resolve issues promptly

• Respond to passenger email and phone enquiries professionally

• Pespond to airport traffic operations, provide basic ticketing, reservations, and airline website information to passengers

• Deliver customer service that ensures passenger satisfaction with airline products and services

• Support additional tasks as assigned by the Department Manager

Cargo Handling:

• Support cargo reservations and bookings, processing cargo acceptance, documentation, and release per airline and regulatory standards

• Respond to cargo agent email and phone enquiries promptly and accurately

• Maintain accurate cargo records and ensure compliance with safety and security procedures

• Ensure required inbound and outbound shipment documents are uplifted on flights

• Prepare aircraft load planning and weight & balance calculations to prevent oversize shipments

• Coordinate cargo service activities among sales, operations, and ground handling teams to ensure efficient shipment handling

• Build and maintain strong relationships with freight forwarders and logistics clients

• Assist with other duties as assigned by the Department Manager

Requirements

• Diploma or equivalent qualification

• Ability to work shifts, weekends, and public holidays

• Strong communication and interpersonal skills

• Customer-oriented attitude with a positive and professional demeanor

• Willingness to wear company uniform when assigned to front-line duties