Airfreight Import Specialist - Customer Care

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 27,000 - 45,000; Full time

Benefits offered by this job

Company transport

Job summary

TALENTS@WORK PTE. LTD. is seeking a dedicated airfreight import customer service professional to manage end-to-end shipments from arrival to billing. You will serve as the primary contact for clients, coordinating with airlines, handlers and partners to ensure smooth operation.

The role requires strong communication, problem-solving and organizational skills, with prior CargoWise experience preferred. Company transport is provided and the position is based at Alps Avenue in Singapore.

Qualifications

• Experience in airfreight forwarding import customer service is required.
• Solid knowledge of import operations, documentation and customs clearance.
• Ability to handle billing processes for shipments.
• Strong customer service and coordination skills.
• Capacity to manage multiple shipments in a fast-paced environment.
• Detail-oriented with good organizational skills.
• Experience with CargoWise is preferred.

Responsibilities

• Manage end-to-end airfreight import shipments including arrival, docs, customs clearance, delivery, billing and closure.
• Act as main contact for customers on import shipments.
• Provide timely shipment updates and resolve operational issues.
• Coordinate with airlines, ground handlers, trucking, customs and internal teams.
• Monitor status and ensure service standards and procedures are followed.
• Support junior staff and escalate unresolved issues to management.
• Identify bottlenecks and suggest process improvements.
• Maintain accurate shipment records and regulatory docs.

Skills

Customer service

Communication

Coordination

Problem-solving

Organizational skills

Detail-oriented

CargoWise

Tools

CargoWise

Job description

TALENTS@WORK PTE. LTD. is seeking a dedicated airfreight import customer service professional to manage end-to-end shipments from arrival to billing. You will serve as the primary contact for clients, coordinating with airlines, handlers and partners to ensure smooth operation.

The role requires strong communication, problem-solving and organizational skills, with prior CargoWise experience preferred. Company transport is provided and the position is based at Alps Avenue in Singapore.