Air & Sea Freight Ops Pro — Customer Service Champion

AIRMARK FREIGHT SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Airmark Freight Services Pte Ltd is seeking an Air & Sea Freight Customer Service cum Operations Executive to coordinate daily shipments, liaise with customers and vendors, and manage shipment-related documentation. The role emphasizes accuracy, proactive communication, and teamwork in a busy freight environment.

Candidates with 1–2 years of relevant experience, familiarity with air and sea freight procedures, and solid Microsoft Office skills will excel. On-site work in Singapore is expected.

Qualifications

• 1–2 years of experience in freight forwarding, logistics, customer service, or operations.
• Basic knowledge of air freight and sea freight import/export procedures.
• Good communication, coordination, and interpersonal skills.
• Proficient in Microsoft Office and general computer applications.
• Organized, responsible, detail-oriented, and able to work independently.

Responsibilities

• Coordinate daily air freight and sea freight import and export shipments.
• Liaise with overseas agents, shipping lines, airlines, co-loaders, trucking companies, warehouses, and other service providers.
• Arrange cargo collection, delivery, trucking, customs clearance, and other shipment-related services.
• Follow up with vendors and overseas agents on shipment schedules, rates, bookings, and cargo status.
• Follow up with internal stakeholders on shipping requests for import & export shipments.
• Provide shipment updates and respond to customer enquiries in a timely and professional manner.
• Prepare and handle shipping documents, permits, quotations, invoices, delivery orders, and other operational paperwork.
• Assist with freight rate requests, vendor quotations, and shipment cost comparisons.
• Monitor shipment progress and coordinate with relevant parties to resolve operational issues.
• Perform general administrative duties, data entry, filing, and documentation.

Skills

Freight forwarding

Logistics

Customer service

Operations

Tools

Microsoft Office

Job description

Airmark Freight Services Pte Ltd is seeking an Air & Sea Freight Customer Service cum Operations Executive to coordinate daily shipments, liaise with customers and vendors, and manage shipment-related documentation. The role emphasizes accuracy, proactive communication, and teamwork in a busy freight environment.

Candidates with 1–2 years of relevant experience, familiarity with air and sea freight procedures, and solid Microsoft Office skills will excel. On-site work in Singapore is expected.