Air Freight Sector Strategy & Orchestration Lead

DHL Global Forwarding; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

DHL Global Forwarding in Singapore seeks a senior program leader to orchestrate sector priorities across multiple workstreams, markets, and programs, ensuring GTOM-aligned execution.

You will convert recurring issues into capability improvements, governance actions, and adoption plans while coordinating with senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement.

Qualifications

• Bachelor/ Master degree or equivalent.
• At least 8 years of relevant work experience.
• Able to work in a matrix organization with customer-focused mindset.

Responsibilities

• Orchestrate strategic sector priorities across multiple workstreams, markets, customers, or programs and ensure consistent GTOM-aligned execution
• Convert recurring customer, product, sector, or control tower issues into capability improvements, governance actions, and adoption plans
• Coordinate across senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement
• Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions
• Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline
• Protect the defined Sectors scope: sector proposition and vertical playbooks; sector customer needs and market signals; sector activation with Growth and Customer Operations; sector-specific product readiness; feedback loop from service performance to proposition refinement
• Maintain clear boundary discipline: this role does not own direct sales ownership; pricing decisions; shipment execution; carrier procurement; generic product standards outside sector scope
• Use approved systems, dashboards, and source-of-truth reporting to support decisions and avoid local variants
• Contribute to the move from processing to coordination to orchestration by improving data quality, handoff clarity, and proactive risk visibility
• Manage any other tasks as assigned

Skills

Customer-focused mindset

Matrix organization experience

Education

Bachelor/ Master degree or equivalent

Job description

DHL Global Forwarding in Singapore seeks a senior program leader to orchestrate sector priorities across multiple workstreams, markets, and programs, ensuring GTOM-aligned execution.

You will convert recurring issues into capability improvements, governance actions, and adoption plans while coordinating with senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement.