Air Freight Sector Lead: Strategy & Orchestration

dhl global forwarding (singapore) pte. ltd.; Singapore; On-site; SGD 140,000 - 180,000; Full time

Job summary

DHL Global Forwarding (Singapore) Pte. Ltd.

is seeking an experienced professional to orchestrate strategic sector priorities, convert issues into capability improvements, and coordinate across senior stakeholders to align product promises with customer experience and commercial priorities. The role focuses on governance, data-driven decision making, and driving sector readiness within a matrix organization, while maintaining boundary discipline and leveraging approved dashboards to guide

Qualifications

• Bachelor/Master degree or equivalent work experience.
• At least 8 years of relevant work experience.
• Able to work in a matrix organization with customer-focused mindset.

Responsibilities

• Orchestrate strategic sector priorities across multiple workstreams, markets, customers, or programs and ensure consistent GTOM-aligned execution.
• Convert recurring customer, product, sector, or control tower issues into capability improvements, governance actions, and adoption plans.
• Coordinate across senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement.
• Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions.
• Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline.
• Protect the defined Sectors scope: sector proposition and vertical playbooks; sector customer needs and market signals; sector activation with Growth and Customer Operations; sector-specific product readiness; feedback loop from service performance to proposition refinement.
• Maintain clear boundary discipline: this role does not own direct sales ownership; pricing decisions; shipment execution; carrier procurement; generic product standards outside sector scope.
• Use approved systems, dashboards, and source-of-truth reporting to support decisions and avoid local variants
• Contribute to the move from processing to coordination to orchestration by improving data quality, handoff clarity, and proactive risk visibility
• Manage any other tasks as assigned

Skills

Stakeholder management

Governance

Education

Bachelor/Master degree or equivalent

Job description

DHL Global Forwarding (Singapore) Pte. Ltd.

is seeking an experienced professional to orchestrate strategic sector priorities, convert issues into capability improvements, and coordinate across senior stakeholders to align product promises with customer experience and commercial priorities. The role focuses on governance, data-driven decision making, and driving sector readiness within a matrix organization, while maintaining boundary discipline and leveraging approved dashboards to guide