Air Freight Operations Coordinator

Toll Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Toll Group seeks an Air Freight Operations Coordinator to manage export shipments and coordinate with international networks, airlines, customers, and authorities. This role ensures high-quality service, compliance with health and safety standards, and operational excellence across the export process.

The candidate will handle end-to-end air export operations, space bookings, invoicing coordination with GSS, and KPI updates using CargoWise One.

Qualifications

• Diploma or higher in logistics, supply chain, transportation, business administration or related field.
• Experience with air freight export operations, freight forwarding or logistics preferred.
• Familiarity with CargoWise One (CW1) or similar freight management systems is an advantage.
• Good understanding of airline booking processes, export documentation, and freight forwarding operations.

Responsibilities

• Coordinate export shipments with overseas agents, network partners, airlines, authorities and customers.
• Execute end-to-end air export operations for timely and accurate shipment processing.
• Manage co-loading activities, including rate quotations and carrier coordination.
• Process space bookings with airlines and obtain spot rates when required.
• Prepare flight details, nominations, bookings, and shipment updates for customers.

Skills

Air freight export operations

Communication

Organizational skills

Multitasking

Customer-focused

Education

Diploma in Logistics, Supply Chain, Transportation, Business Administration, or a related field

Tools

CargoWise One (CW1)

Microsoft Office

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Summary

We are seeking a proactive and detail-oriented Air Freight Operations Coordinator to manage export shipments activities while ensuring seamless coordination with international networks, airlines, customers, and relevant authorities. This role plays a critical part in delivering high-quality service, meeting customer requirements, ensuring operational excellence, and maintaining compliance with health, safety, and company standards.

Job Scope

• Coordinate and communicate with overseas agents, network partners, airlines, authorities, and customers regarding export shipments.
• Execute end-to-end air export operations, ensuring timely and accurate shipment processing.
• Manage co-loading business activities, including rate quotations and coordination with carriers.
• Process space bookings with airlines and obtain spot rates when required.
• Receive and process shipment nominations and customer bookings, providing accurate flight details and shipment updates.
• Arrange cargo collection and transportation with appointed transport providers.
• Create and manage export files and shipment execution within CargoWise One (CW1).
• Prepare and issue pre-alerts upon shipment execution.
• Process invoicing and coordinate closely with the GSS team on billing-related matters.
• Monitor and update operational KPIs and system records accurately.
• Ensure compliance with customer requirements, operational procedures, health and safety standards, and company policies.

Requirements

• Diploma in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
• Experience in air freight export operations, freight forwarding, or logistics industry preferred.
• Working knowledge of CargoWise One (CW1) or similar freight management systems is an advantage.
• Good understanding of airline booking processes, export documentation, and freight forwarding operations.
• Strong communication and coordination skills with the ability to work with internal and external stakeholders across different countries.
• Detail-oriented with excellent organizational and multitasking skills.
• Customer-focused with the ability to manage priorities and meet operational deadlines.
• Proficient in Microsoft Office applications.
• Committed to maintaining compliance, operational excellence, and health & safety standards.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.