AI Strategy & Customer Experience Lead

QUESSCORP SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

QUESSCORP SOLUTIONS PTE. LTD. seeks an AI Strategy & Implementation lead to shape and drive AI initiatives across customer service. You will deploy chatbots, virtual assistants, agent copilots, and automated workflows to elevate customer experiences.

Collaborating with technical and business teams, you will integrate AI with CRM, ticketing, and engagement platforms, monitor performance with dashboards, and ensure governance, risk, and data privacy standards.

Qualifications

• Requires AI-enabled customer-service operations experience.
• Experience with chatbot management and data analysis.
• Knowledge of AI governance, risk, and responsible AI practices.
• Experience in international or regional customer service environments.

Responsibilities

• Develop and execute AI strategies to improve customer service operations.
• Lead deployment of AI-powered solutions and automation tools.
• Collaborate with technical teams to integrate AI with CRM and engagement platforms.
• Monitor performance with dashboards and KPIs; drive continuous improvements.

Skills

AI strategy

Automation

Chatbots

Workflow automation

Stakeholder management

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Dynamics 365

ServiceNow

Zendesk

OpenAI/Azure AI Services

Job description

QUESSCORP SOLUTIONS PTE. LTD. seeks an AI Strategy & Implementation lead to shape and drive AI initiatives across customer service. You will deploy chatbots, virtual assistants, agent copilots, and automated workflows to elevate customer experiences.

Collaborating with technical and business teams, you will integrate AI with CRM, ticketing, and engagement platforms, monitor performance with dashboards, and ensure governance, risk, and data privacy standards.