AI Ops Engineer (Splunk ITSI, ServiceNow CMDB, Machine Learning, Anomaly Detection, Event Correlation)

EVYONIC SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

EVYONIC SOLUTIONS PTE. LTD. seeks an experienced AI Ops Engineer to architect and optimize Splunk ITSI dashboards, KPIs, and service maps across complex IT environments.

You will enhance system visibility, investigate real-time issues using observability data, and apply ML models to forecast and prevent outages, coordinating with data teams and CI synchronization from ServiceNow to Splunk.

Qualifications

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• 5+ years of experience in AI Ops Engineer
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong Experience in ServiceNow, including CMDB and CI relationships.
• Strong Experience in machine learning for anomaly detection and predictive analytics.
• Experience in scripting (Python, Linux) for automation.
• Experience in ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.

Responsibilities

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Apply machine learning models to detect anomalies, forecast system behaviour, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Skills

Splunk ITSI

ServiceNow CMDB

Machine learning for anomaly detection

Python scripting

Linux

ITIL

Observability data analysis

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Tools

Splunk ITSI

ServiceNow

Python

Linux

Job description

Responsibilities:

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.


• Continuously enhance visibility into the health and performance of applications and infrastructure.


• Leverage observability data to investigate system issues and anomalies in real-time.


• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.


• Apply machine learning models to detect anomalies, forecast system behaviour, and prevent outages.


• Collaborate with data teams to operationalize predictive analytics for IT incident management.


• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.


• Ensure accurate service correlation and dependency mapping across platforms.

Requirements:

• Degree in Computer Science, Engineering, Information Systems, or equivalent.


• 5+ years of experience in AI Ops Engineer


• Hands-on experience with Splunk ITSI or similar observability platforms.


• Strong Experience in ServiceNow, including CMDB and CI relationships.


• Strong Experience in machine learning for anomaly detection and predictive analytics.


• Experience in scripting (Python, Linux) for automation.


• Experience in ITIL and modern IT operations practices.


• Analytical mindset with strong troubleshooting and investigation skills using observability data.