AI-Driven ITSM Communications Engineer
St Engineering
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Job summary
ST Engineering is seeking an IT Service Management Engineer in Singapore to strengthen ITSM governance, CSI maturity, and craft audience-appropriate communications for incidents, outages, and maintenance.
You will analyse service data, build dashboards, and apply AI and automation to improve service desk efficiency, knowledge management, and user communications, while coordinating with process owners, technical teams, vendors, and management to deliver measurable benefits.
Qualifications
- Experience in ITSM and ITIL-aligned processes.
- Ability to create professional IT communications and broadcasts.
- Strong written English; tailor messages for diverse audiences.
- Experience with ITSM data, KPIs, and service trends.
- Familiarity with Excel/PowerPoint; data visualization is a plus.
Responsibilities
- Strengthen ITSM governance and process maturity.
- Create and coordinate IT incident, outage, and maintenance communications.
- Analyze service data; build dashboards and insights.
- Apply AI, automation, and analytics to improve service desk efficiency.
- Maintain CSI register; track improvements and benefits.
- Assist major incident coordination and post-incident reviews.
- Engage process owners, technical teams, vendors, and stakeholders.
- Prepare service dashboards, updates, and awareness content.
Skills
Tools
Job description
ST Engineering is seeking an IT Service Management Engineer in Singapore to strengthen ITSM governance, CSI maturity, and craft audience-appropriate communications for incidents, outages, and maintenance.
You will analyse service data, build dashboards, and apply AI and automation to improve service desk efficiency, knowledge management, and user communications, while coordinating with process owners, technical teams, vendors, and management to deliver measurable benefits.
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