AI-Driven ICT Support Engineer (IT/AV & Events)

Nanyang Technological University Singapore

Singapore

On-site

SGD 42,000 - 66,000

Full time

14 days+

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Benefits offered by this job

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Job summary

NIE is seeking an ICT Support Engineer to assist the IT Service Operations Manager in delivering ICT support to NIE stakeholders in Singapore. The role diagnoses hardware, software and service issues, leveraging AI-driven tools and ITSM platforms to improve resolutions and efficiency.

The engineer collaborates with service desk staff, technical teams, end users and project managers to ensure smooth operations and a positive user experience.

Qualifications

Polytechnic Diploma in ICT or related field with strong knowledge of IT/AV infrastructure.
ITIL Foundation certification and practice preferred.
At least 2 years of ICT support experience with good customer service track record.
Familiarity with Generative AI assistants like Microsoft Copilot and ChatGPT for troubleshooting and automation.
Solid knowledge of Windows, macOS, Office, and mobile devices; networking basics.

Responsibilities

Serve as first point of contact for IT/AV issues and service requests.
Troubleshoot incidents and perform preventive maintenance; escalate to vendors when needed.
Provide IT/AV support for events, meetings, and lessons, including after-hours.
Document resolutions and update knowledge base; maintain asset records.

Skills

IT support

Customer service

Troubleshooting

AI tools

Networking

Education

Polytechnic Diploma in ICT

ITIL Foundation

Tools

Microsoft Copilot

ChatGPT

ITSM platforms

Job description

The engineer collaborates with service desk staff, technical teams, end users and project managers to ensure smooth operations and a positive user experience.

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