AI Conversational Designer (Intern / Junior Role)

Wiz Holdings Pte Ltdwiz.ai; Singapore; On-site; SGD 13,000 - 27,000; Part time

Job summary

Wiz Holdings Pte Ltd invites motivated individuals for an internship in conversation design. You will work with project teams to tailor Talkbot solutions on the Wiz AI Talkbot Platform, helping ensure projects are delivered on schedule and meet client needs.

You will develop test suites, validate corpora, monitor dialogue quality, and build a library of industry-specific scripts to continuously improve AI conversations.

Qualifications

• 1–3 years of experience in conversation design, product management, business analysis, or chatbot design.
• Proven ability to define and optimize conversation design workflows and processes.
• Strong communication, presentation and client-facing skills; able to explain design decisions to technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities with a data-driven design approach.
• Experience in software, chatbot or system testing is a strong plus.
• Candidates with no prior experience are welcome to apply; internship opportunities available.

Responsibilities

• Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
• Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
• Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
• Work with clients to identify the text responses they require for the talkbot.
• Create text responses designed to enhance user interactions with the bot.
• Update and refine text responses according to customer feedback and interaction patterns.

Skills

Conversation design

Client-facing

Analytical thinking

Testing

Documentation

Job description

Job Descriptions:

• Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ Al Talkbot Platform, ensuring projects are delivered on schedule.
• Develop and implement test suites to check Al conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
• Monitor and maintain the Al conversation experience, resolve user feedback issues, and determine underlying causes.
• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance Al conversational abilities.
• Work with clients to identify the text responses they require for the talkbot.
• Create text responses designed to enhance user interactions with the bot.
• Update and refine text responses according to customer feedback and interaction patterns.

Requirements:

• Candidates with no prior experience are welcome to apply.
• Internship opportunities are available.
• 1–3 years of experience in conversation design, product management, business analysis, or chatbot design is an advantage.
• Proven ability to define and optimize conversation design workflows and processes.
• Strong communication, presentation, and client-facing skills, with the ability to explain complex design decisions to both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to design and optimization.
• Experience in software, chatbot, or system testing is a strong plus.