AI Adoption & Change Navigator

1100 Micron SemiAsiaOP Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Executive coaching opportunities

Job summary

1100 Micron SemiAsiaOP Pte Ltd seeks an AI Adoption & Change Navigator to drive consistent AI uptake across regions. You will coach teams across time zones, tailor training materials for cultural and linguistic contexts, and build networks of local AI advocates to ensure hands-on support for initiatives.

The role emphasizes regional coaching, translating guidance, collecting feedback, and enabling communities of practice, with a focus on inclusive, compliant adoption and measurable outcomes.

Qualifications

• Minimum three years of experience in customer success, user support, change management, or related fields with proven involvement in international or multicultural environments.
• Emotional intelligence: Exhibits patience, trust-building, and empathy, enabling effective collaboration and support for diverse teams in AI adoption.

Responsibilities

• Regional Support: Deliver on-site or time-zone-aligned assistance to global teams throughout and following AI tool implementation.
• Office Hours & Clinics: Conduct office hours or clinics during regional work periods to ensure prompt support across locations.
• Cultural Adaptation: Modify training materials and guidance for cultural relevance; collaborate with the central training team to localize examples and use cases; provide translations or bilingual support as required.
• Regional Coaching: Offer region-specific coaching and training to leaders and teams; identify and develop local champions who will promote AI adoption and act as key contacts within their sites.
• Collect Regional Feedback: Obtain input from international users regarding region-specific challenges such as network access, compliance requirements, language barriers, or varying work practices; advocate for necessary resources or adjustments.
• Facilitate Global Communities: Connect team members and departments across business areas engaged in similar AI initiatives; establish and support communities of practice to enable global sharing of success stories and best practices.

Skills

Customer success

Change management

Multicultural collaboration

Emotional intelligence

Job description

Position Overview

A role of AI Adoption & Change Navigator that drives consistent adoption of AI solutions across all regions. The position delivers coaching aligned with regional time zones, customizes training materials for cultural and linguistic relevance, and establishes networks of local AI advocates to ensure international teams receive equitable, hands‑on support for AI initiatives.

Key Responsibilities

• Regional Support: Deliver on‑site or time‑zone‑aligned assistance to global teams throughout and following AI tool implementation.
• Office Hours & Clinics: Conduct office hours or clinics during regional work periods to ensure prompt support across locations.
• Cultural Adaptation: Modify training materials and guidance for cultural relevance; collaborate with the central training team to localize examples and use cases; provide translations or bilingual support as required.
• Regional Coaching: Offer region‑specific coaching and training to leaders and teams; identify and develop local champions who will promote AI adoption and act as key contacts within their sites.
• Collect Regional Feedback: Obtain input from international users regarding region‑specific challenges such as network access, compliance requirements, language barriers, or varying work practices; advocate for necessary resources or adjustments.
• Facilitate Global Communities: Connect team members and departments across business areas engaged in similar AI initiatives; establish and support communities of practice to enable global sharing of success stories and best practices.

Required Qualifications

• Minimum three years of experience in customer success, user support, change management, or related fields with proven involvement in international or multicultural environments.
• Emotional intelligence: Exhibits patience, trust‑building, and empathy, enabling effective collaboration and support for diverse teams in AI adoption.

Preferred Qualifications

• Experience launching or managing technology adoption initiatives across multiple countries.
• Familiarity with regulatory considerations for AI (or IT tools) in various regions, such as data privacy laws like GDPR.

Compensation and Benefits

Competitive compensation includes base salary, performance‑based incentives, and possible equity. Comprehensive benefits include health insurance, retirement plans, paid time off, and executive coaching opportunities.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.