Agency Business Operations Manager - Scaled Growth

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Global Agency Bootcamp Program Manager to build and scale a high-impact partner growth program. You will own the end-to-end development of a global bootcamp experience to strengthen agency capabilities, accelerate performance, and grow into high-value partners.

You will design strategy, cohort architectures, stakeholder management, and execution, shaping a program that drives partner success and business impact.

Qualifications

• Minimum 5 years of experience in program management, business operations, partner or channel development, or strategy and operations.
• Demonstrated success leading complex, cross-functional initiatives with multiple stakeholders.
• Strong strategic thinking, problem-solving, and operational execution skills.
• Excellent communication and stakeholder management across teams and regions.
• High ownership and comfort operating in fast-paced, evolving environments.
• Strong analytical skills and the ability to turn insights into action.
• Professional fluency in English.

Responsibilities

• Lead the strategy, design, and execution of the Regional Agency Bootcamp program from end to end.
• Build scalable cohort-based journeys covering recruitment, onboarding, training, graduation, and rewards.
• Design program frameworks combining enablement, incentives, and operational excellence to drive outcomes.
• Partner with cross-functional teams across operations, education, marketing, sales, and regional markets.
• Translate partner needs into practical learning experiences and growth levers.
• Define success metrics and optimise the program based on data and feedback.
• Develop repeatable playbooks and governance models to support scale.
• Act as a strategic operator creating structure from ambiguity and moving ideas into action.

Skills

Strategic thinking

Program management

Stakeholder management

Cross-functional collaboration

Analytical skills

English proficiency

Job description

Responsibilities

The APAC Project and Operation team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects are executed efficiently. The team works in close collaboration with Sales Leaders, Monetization Strategy, Product and Marketing teams together to tackle underlying issues of the business.

About the Role

We are looking for a Global Agency Bootcamp Program Manager to build and scale a high-impact partner growth program designed to unlock the next generation of high-potential agencies. This role sits at the intersection of partner strategy, commercial growth, enablement, and program operations.

You will own the end-to-end development of a global bootcamp experience that helps agencies strengthen capabilities, accelerate performance, and grow into high-value business partners. From strategy and cohort design to stakeholder management and execution, you will play a critical role in shaping a program that drives both partner success and business impact.

What You’ll Do

• Lead the strategy, design, and execution of the Regional Agency Bootcamp program from end to end.


• Build scalable cohort-based journeys covering agency recruitment, onboarding, training, graduation, and rewards.


• Design program frameworks that effectively combine enablement, incentives, and operational excellence to drive measurable outcomes.


• Partner with cross-functional teams across operations, education, marketing, sales, and regional markets to align priorities and deliver a best-in‑class program experience.


• Translate partner needs and capability gaps into practical learning experiences, support systems, and growth levers.


• Define success metrics and continuously optimise the program based on performance data, participant feedback, and business outcomes.


• Develop repeatable playbooks, governance models, and execution mechanisms that support long‑term scale.


• Act as a strategic operator and builder — someone who can create structure from ambiguity and move ideas into action.

Qualifications

Minimum Qualification(s):

• Minimum 5 years of experience in program management, business operations, partner or channel development, strategy and operations, or commercial enablement.


• Demonstrated success leading complex, cross‑functional initiatives with multiple stakeholders.


• Strong strategic thinking, structured problem‑solving, and operational execution skills.


• Excellent communication and stakeholder management capabilities, with experience working across teams and regions.


• A high level of ownership and comfort operating in fast‑paced, evolving environments.


• Strong analytical skills and the ability to turn insights into action.


• Professional fluency in English.

Preferred Qualification(s):

• Experience working with agencies, partners, or ecosystem development programs.


• Background in advertising, media, e‑commerce, platform growth, or commercial enablement.


• Experience designing training, incentive, or capability‑building programmes.


• Experience in global or regional roles with cross‑market collaboration.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.