Aerospace IMS Order Fulfillment Specialist

Satair; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Airbus Singapore is seeking an IMS Order Management professional to act as the primary liaison between customers and the company, ensuring end-to-end handling of Integrated Material Services orders and on-time parts availability. The role requires a degree in a relevant field and a minimum of three years’ experience in aviation spares supply chain, with strong data analysis and SAP/Excel skills.

You will collaborate with planning and technical teams to meet delivery targets in a dynamic

Qualifications

• Degree in Business, Supply Chain, Logistics, Aerospace or related experience.
• Minimum 3 years of working experience.
• Understanding of aviation business, specifically spares supply chain management.
• Technical and process-oriented background with ability to understand technical documentation.
• Strong data-analysis skills with databases and Microsoft Excel.
• SAP R/3 knowledge is advantageous.

Responsibilities

• Provide high-quality customer service to IMS customers.
• Understand customer requirements and transform them into fulfilment actions.
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process.
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectations regarding delivery dates.
• Seek alternative and innovative solutions to ensure on-time delivery of customer orders.
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts.
• Coordinate clarification of technical and commercial queries using Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
• Hand over relevant tasks and related information to the 24/7 backup organisation.
• Other duties reasonably determined from time to time by the Company.
• Provide timely, high-quality responses to customer and internal requests.
• Monitor KPIs related to material order activity.
• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required.
• Participate actively as part of the IMS local team to fulfil overall targets.
• Work with Planning Specialists to support high-quality data in the material planning process.

Skills

Data analysis

Excel

Communication

Education

Bachelor's degree in Business or related field

Tools

SAP R/3

Job description

Airbus Singapore is seeking an IMS Order Management professional to act as the primary liaison between customers and the company, ensuring end-to-end handling of Integrated Material Services orders and on-time parts availability. The role requires a degree in a relevant field and a minimum of three years’ experience in aviation spares supply chain, with strong data analysis and SAP/Excel skills.

You will collaborate with planning and technical teams to meet delivery targets in a dynamic