Satair - Order Fulfillment Specialist (Contract)

Satair; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Airbus Singapore is seeking an IMS Order Management professional to act as the primary liaison between customers and the company, ensuring end-to-end handling of Integrated Material Services orders and on-time parts availability. The role requires a degree in a relevant field and a minimum of three years’ experience in aviation spares supply chain, with strong data analysis and SAP/Excel skills.

You will collaborate with planning and technical teams to meet delivery targets in a dynamic

Qualifications

• Degree in Business, Supply Chain, Logistics, Aerospace or related experience.
• Minimum 3 years of working experience.
• Understanding of aviation business, specifically spares supply chain management.
• Technical and process-oriented background with ability to understand technical documentation.
• Strong data-analysis skills with databases and Microsoft Excel.
• SAP R/3 knowledge is advantageous.

Responsibilities

• Provide high-quality customer service to IMS customers.
• Understand customer requirements and transform them into fulfilment actions.
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process.
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectations regarding delivery dates.
• Seek alternative and innovative solutions to ensure on-time delivery of customer orders.
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts.
• Coordinate clarification of technical and commercial queries using Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
• Hand over relevant tasks and related information to the 24/7 backup organisation.
• Other duties reasonably determined from time to time by the Company.
• Provide timely, high-quality responses to customer and internal requests.
• Monitor KPIs related to material order activity.
• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required.
• Participate actively as part of the IMS local team to fulfil overall targets.
• Work with Planning Specialists to support high-quality data in the material planning process.

Skills

Data analysis

Excel

Communication

Education

Bachelor's degree in Business or related field

Tools

SAP R/3

Job description

Job Description

This job is based in Satair. It is a fixed‑term contract position for 1 year.

Job Objectives

• Serve as the primary link between customers and Satair to drive the end‑to‑end management of Integrated Material Services (IMS) orders.
• Ensure on‑time parts availability.
• Ensure a high level of customer satisfaction.
• Execute all aspects of IMS order handling with energy and enthusiasm.

Job Responsibilities

• Provide high‑quality customer service towards IMS customers.
• Understand customer requirements and transform them into fulfilment actions.
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process.
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectations regarding delivery dates.
• Seek alternative and innovative solutions to ensure on‑time delivery of customer orders.
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts.
• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
• Hand over relevant tasks and related information to the 24/7 backup organisation.
• Other duties reasonably determined from time to time by the Company.
• Provide timely, high‑quality responses to customer and internal requests.
• Monitor key performance indicators (KPIs) related to material order activity.
• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required.
• Participate actively as part of the IMS local team to fulfil overall targets.
• Work together with the Planning Specialists to support the injection of high‑quality data into the material planning process.

Job Requirements

• Degree in Business, Supply Chain, Logistics, Aerospace or relevant working experience.
• Minimum 3 years of working experience.
• Understanding of aviation business, specifically in the area of spares supply chain management.
• Technical and process‑oriented background with the ability to understand and interpret technical documentation.
• Ability to understand customer needs and propose creative solutions.
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
• Strong knowledge of data‑analysis applications such as databases and Microsoft Excel.
• Working knowledge of SAP R/3 would be advantageous.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Contract Type

Permanent

Experience Level

Professional

Job Family

Material Support & Services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.