Advisory, ServiceNow, Senior Associate / Assistant Manager (Contract)

KPMG Services Pte Ltd; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

KPMG Services Pte Ltd is seeking a skilled ServiceNow consultant to transform IT services for our clients in Singapore. The role blends technical development with advisory work for IT and business stakeholders on the ServiceNow platform.

The ideal candidate will speak to C-suite stakeholders, lead requirements, design architectures, and guide delivery with a focus on ITSM, ITOM, and integration projects. Strong communication and a client-centric mindset are essential.

Qualifications

• Bachelor’s degree in information technology, MIS, CS or related field or technology-focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification required; other CIS certifications preferred but not mandatory.
• Experience delivering ServiceNow engagements in large complex environments as Developer and Business Analyst.
• Experience in platform integration, UI/UX design, building complex flows to automate tasks, dashboard design and reporting.
• Strong communication and problem-solving skills; ability to learn quickly in new engagements.

Responsibilities

• Serve as the key technical resource for configuration, development, support, and maintenance of the ServiceNow platform.
• Act as primary technical point-of-contact for projects.
• Lead requirements gathering and document process workflows.
• Define technical solutions aligned with client problems and ServiceNow best practices.
• Lead a team of developers to translate requirements into user stories and solutions.
• Provide technical and non-technical training to clients on implemented solutions.
• Design and develop solutions within the ServiceNow environment (forms, flows, UI policies, ACLs, UI Builder).
• Provide advanced ServiceNow support, troubleshoot, fix bugs, and perform root-cause analysis.
• Participate in discovery sessions and process definitions with team leaders.

Skills

ServiceNow

Communication

Stakeholder management

Problem solving

Training clients

Education

Bachelor's degree in IT/ MIS/ CS

MBA (tech focused) or comparable experience

Tools

ServiceNow ITSM

ServiceNow ITOM

Scripting in ServiceNow

Job description

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as an understanding of KPMG’s ServiceNow offerings and delivery methodology

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency In ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Provide both technical and non-technical training to clients for the implemented solutions as built on the platform
• Designing and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in the discovery sessions and process definitions with team lead and other developers

The ideal candidate should possess:

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory.
• Experience in delivering ServiceNow engagements in large complex environments both as a Developer and as a Business Analysts
• Experience in platform integration, UI/UX design, building complex flows to automate tasks, dashboard design and reporting, managing and building discovery processes, and management of data and data sources across the platform is preferred
• Understanding and experience of how to deliver ServiceNow engagement from within a Professional Services environment ideally Big 4
• Minimum 3 to 5 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• Strong communication and problem-solving skills
• The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
• Experience with key ServiceNow modules such as ITSM, SAM, HAM, ITOM is required.
• Experience with scripting in the ServiceNow platform is required.
• ServiceNow Certified System Administrator (CSA) certification
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.
• Experience working and delivering ServiceNow solutions in high trust industries such as Professional Services, Financial Governance institutions, Investment Funds and Financial Services.