Advanced Operations Solution, Process Excellence & Insights, Senior Analyst

AIA; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

AIA Singapore is seeking a Senior Solutions Analyst to support Claims system enhancements, new product implementations, and projects within Life Operations. You will analyze end-to-end processes, create AS-IS/TO-BE mappings, and document user requirements to ensure lean, efficient automation.

You will translate business needs into test scenarios, drive UAT, coordinate stakeholders, and provide post‑implementation verification.

Qualifications

• Diploma or Degree in Business IT, CS or related field.
• Certifications in Lean Six Sigma and/or Prince 2 preferred.
• 1–2 years in life insurance claims operations or claims background preferred.
• Life 400/Asia AS400 background preferred.
• Knowledge of Healthshield, minor and major claims preferred.
• Experience gathering requirements for life/health insurance systems and integrations.
• 3–5 years as a business analyst in life insurance operations or related system knowledge.
• Experience in digital products or services (mobile or web) preferred.
• Experience in UAT and defect resolution.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, multi-project environment.
• Proactive, self-motivated, and able to work with minimal supervision.

Responsibilities

• Actively involved in delivery and implementation of Claims System enhancements, new products, and projects.
• Analyze end-to-end business processes, systems, and data in operations.
• Create AS-IS and TO-BE process maps for lean implementations.
• Develop user requirements aligned with business needs.
• Facilitate changes with users to meet launch timelines.
• Document and articulate business requirements for IT delivery.
• Evaluate high-level solutions with IT and recommend options.
• Bridge technology and business teams for new systems or enhancements.
• Translate requirements into test scenarios and acceptance criteria.
• Set up test environments and UAT requirements with stakeholders.
• Execute UAT, review results, and resolve defects.
• Provide UAT sign-off after testing and resolution.
• Post-implementation verification before project closure.
• Contribute to project planning and resource management.
• Guide Analysts and Support Specialists; train the trainers.
• Seek continuous improvement in area of expertise.

Skills

Life insurance claims operations

UAT

Requirements gathering

Digital products (mobile/web)

Defect resolution

Communication skills

Analytical problem solving

Prioritization & time management

Team player

Proactive under pressure

Education

Bachelor's/Diploma in Business IT/CS or related

Lean Six Sigma and/or Prince 2 certifications

Life 400/Asia AS400 background

Tools

Life 400/Asia AS400

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

A Senior Solutions Analyst will be responsible for supporting the execution and implementation of the system enhancements, new products, and projects in Life Operations, focusing on Claims.

Responsibilities:

• Actively involved in delivery and implementation of Claims System enhancements, implementation of new products, and projects requested by the business. These enhancements may encompass changes related to ClaimEz Application, artificial intelligence (AI) and optical character recognition (OCR).
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Create business process mappings (AS-IS & TO-BE), to ensure that process is lean prior to implementation of the automation.
• Develop thorough user requirements that align with current and anticipated business needs, while also keeping in mind future changes.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
• Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any.
• Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Perform post implementation verification prior to project closure.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Provide guidance to Analyst and Support Specialist.
• Prepare end user training guide and train the trainer prior to implementation.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline.
• Certifications in Lean Six Sigma and/or Prince 2 is preferred.
• Candidates with 1 to 2 years working experience in life insurance claims operations and/or Claims background with knowledge in both operation and system areas are preferred.
• Integral Life (Life 400/Asia AS400) background is preferred.
• Knowledge on Healthshield, minor and major claims is preferred as well.
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and/or with knowledge in both operation and system areas are preferred.
• Experience in digital products or services (mobile or web) is preferred
• Experience in UAT,
• Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills.
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Ability to be proactive and self-motivated under pressure
• Strong analytical and problem-solving skills, and ability to make decisions.
• Meticulous and able to manage priorities to meet deadlines.
• Positive attitude and willingness to be a team player who can share and learn, as well as guide other team members.
• A great team player

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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